Problem with Search/Bulk.html

RT Developers
1

Hi,

Bulk-Updates seem to have a Problem in rt3.0.2 (but I have to admit, I
do not fully understand the Error Message - so it coulb be my fault as
well):
System error
error: Error during compilation of /opt/rt3/share/html/Search/Bulk.html:
Missing right curly or square bracket at /opt/rt3/share/html/Sea line
132, at end of line
syntax error at /opt/rt3/share/html/Sea line 132, at EOF

context:
…
128: <& /Elements/MessageBox, Name=>“UpdateContent”&>
129:
130:
131: <& /Elements/TitleBoxEnd &>
132:
133: <& /Elements/TitleBoxStart, title => loc(‘Edit Relationships’),
color => “#336633”&>
134: <&|/l&>Enter tickets or URIs to link tickets to. Seperate
multiple entries with spaces.</&>

135: <& /Ticket/Elements/BulkLinks &>
136: <& /Elements/TitleBoxEnd &>
…
code stack: /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:597
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:332
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:201
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:166
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:60
/usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm:265
/usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm:343
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:232
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:857
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:784
/opt/rt3/bin/webmux.pl:118
/dev/null:0

anyone who can Help me resolving the Issue?
I can provide the raw output as well if needed.

lG uk
Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien
Network Security Universitaetsstrasse 7, 1010 Wien, Austria
eMail: ulrich.kiermayr@univie.ac.at Tel: (+43 1) 4277 / 14104
Hotline: security.zid@univie.ac.at Fax: (+43 1) 4277 / 9140
GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8

2

What were you trying to update?

I use the bulk update to set status to resolved or deleted all the time
and haven’t had a problem with rt3.0.2.

Bulk-Updates seem to have a Problem in rt3.0.2 (but I have to admit, I
do not fully understand the Error Message - so it coulb be my fault as
well):

“If Verisign is the ‘Value of Trust’,
then trust ain’t worth much any more.” - me

Spam Trap Mail Key: ASK and you shall receive

3

Hi,

What were you trying to update?

I was not there yet; I just clicked at the ‘Update all these tickets at
once’ in the search Page.

I use the bulk update to set status to resolved or deleted all the time
and haven’t had a problem with rt3.0.2.

I did some deinstalling and Reinstalling, and now it works again. I
suspect some caching Problem (maybe Mason) that resolved itself in that
process.

thanks anyway, lG uk
Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien
Network Security Universitaetsstrasse 7, 1010 Wien, Austria
eMail: ulrich.kiermayr@univie.ac.at Tel: (+43 1) 4277 / 14104
Hotline: security.zid@univie.ac.at Fax: (+43 1) 4277 / 9140
GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8