Problem with rt-escalate script

Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server with
Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
installed from ports. Everything is working fine. Now I
am trying to install an escalation script from

http://www.cs.kent.ac.uk/people/staff/tdb/rt3/

The script does escalate priorities but generates the
following messages:

[Sun Mar 6 17:50:44 2005] [err]:
RT::Action::EscalatePriority=HASH(0x9179674) was created
without a CurrentUser
1 (/usr/local/rt3/lib/RT/Base.pm:80)

I tried running the script as normal user and as root, but
with same results. Any ideas on what is causing this and
how I can fix it? Should I be contacting the author
directly since this is a modified script from what is
available on RT site? TIA.

Viren Patel
Chemistry & Biochemistry
University of Texas at Austin

Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server with
Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
installed from ports. Everything is working fine. Now I
am trying to install an escalation script from

http://www.cs.kent.ac.uk/people/staff/tdb/rt3/

The script does escalate priorities but generates the
following messages:

[Sun Mar 6 17:50:44 2005] [err]:
RT::Action::EscalatePriority=HASH(0x9179674) was created
without a CurrentUser
1 (/usr/local/rt3/lib/RT/Base.pm:80)

I tried running the script as normal user and as root, but
with same results. Any ideas on what is causing this and
how I can fix it? Should I be contacting the author
directly since this is a modified script from what is
available on RT site? TIA.

Did you change the lib path in the script to one appropriate for your
RT install?

Andy Harrison

Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server
with
Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
installed from ports. Everything is working fine. Now I
am trying to install an escalation script from

http://www.cs.kent.ac.uk/people/staff/tdb/rt3/

The script does escalate priorities but generates the
following messages:

[Sun Mar 6 17:50:44 2005] [err]:
RT::Action::EscalatePriority=HASH(0x9179674) was created
without a CurrentUser
1 (/usr/local/rt3/lib/RT/Base.pm:80)

I tried running the script as normal user and as root,
but
with same results. Any ideas on what is causing this and
how I can fix it? Should I be contacting the author
directly since this is a modified script from what is
available on RT site? TIA.

Did you change the lib path in the script to one
appropriate for your
RT install?


Andy Harrison

Yes, and double checked too :slight_smile:

Viren