Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server with
Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
installed from ports. Everything is working fine. Now I
am trying to install an escalation script from
RT3 Scripts - School of Computing - University of Kent
The script does escalate priorities but generates the
following messages:
[Sun Mar 6 17:50:44 2005] [err]:
RT::Action::EscalatePriority=HASH(0x9179674) was created
without a CurrentUser
1 (/usr/local/rt3/lib/RT/Base.pm:80)
I tried running the script as normal user and as root, but
with same results. Any ideas on what is causing this and
how I can fix it? Should I be contacting the author
directly since this is a modified script from what is
available on RT site? TIA.
Viren Patel
Chemistry & Biochemistry
University of Texas at Austin
Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server with
Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
installed from ports. Everything is working fine. Now I
am trying to install an escalation script from
RT3 Scripts - School of Computing - University of Kent
The script does escalate priorities but generates the
following messages:
[Sun Mar 6 17:50:44 2005] [err]:
RT::Action::EscalatePriority=HASH(0x9179674) was created
without a CurrentUser
1 (/usr/local/rt3/lib/RT/Base.pm:80)
I tried running the script as normal user and as root, but
with same results. Any ideas on what is causing this and
how I can fix it? Should I be contacting the author
directly since this is a modified script from what is
available on RT site? TIA.
Did you change the lib path in the script to one appropriate for your
RT install?
Andy Harrison
Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server
with
Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
installed from ports. Everything is working fine. Now I
am trying to install an escalation script from
RT3 Scripts - School of Computing - University of Kent
The script does escalate priorities but generates the
following messages:
[Sun Mar 6 17:50:44 2005] [err]:
RT::Action::EscalatePriority=HASH(0x9179674) was created
without a CurrentUser
1 (/usr/local/rt3/lib/RT/Base.pm:80)
I tried running the script as normal user and as root,
but
with same results. Any ideas on what is causing this and
how I can fix it? Should I be contacting the author
directly since this is a modified script from what is
available on RT site? TIA.
Did you change the lib path in the script to one
appropriate for your
RT install?
–
Andy Harrison
Yes, and double checked too
Viren