Problem with rt-2.0.9

Howdy,

I’ve just upgrade my rt-2.0.7 to 2.0.9 (as well as upgrading from RH71 to
RH72), and I’ve got a small problem with rt generating email messages to the
AdminCC.

(I upgraded my Postgres DB from 7.0 to 7.1 as well)…

It seems from the Sendmail logs that mail is being address to ‘AdminCC of
wurley.helpdesk Ticket #nn’ instead of the AdminCCs email address…

This is from /var/log/maillog/maillog
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: from=apache, size=1065,
class=-60, nrcpts=1, msgid=<rt-53-174.6.06058011743656@wurley.help
desk>, relay=apache@localhost
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: fB6BPRM08815:
DSN: ‘AdminCc of wurley.helpdesk Ticket #53’:;… List:; syntax illegal for
recipient addresses
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRM08815: to=root, delay=00:00:00,
xdelay=00:00:00, mailer=local, pri=30100, dsn=2.0.0, stat=Sent

And here is my /tmp log:

RT::Action::Notify=HASH(0x9832630): Could not send mail for
RT::Transaction=HASH(0x96d3f1c)

Does this mean anything to anybody?

Thanks…
Wurley Internet

http://lists.fsck.com/pipermail/rt-users/2001-July/003241.html

http://lists.fsck.com/ has a search tool. It’s a good way to find answers
to questions that get asked on the list every week or two ;)On Thu, Dec 06, 2001 at 10:36:42PM +1100, Deon George wrote:

Howdy,

I’ve just upgrade my rt-2.0.7 to 2.0.9 (as well as upgrading from RH71 to
RH72), and I’ve got a small problem with rt generating email messages to the
AdminCC.

(I upgraded my Postgres DB from 7.0 to 7.1 as well)…

It seems from the Sendmail logs that mail is being address to ‘AdminCC of
wurley.helpdesk Ticket #nn’ instead of the AdminCCs email address…

This is from /var/log/maillog/maillog
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: from=apache, size=1065,
class=-60, nrcpts=1, msgid=<rt-53-174.6.06058011743656@wurley.help
desk>, relay=apache@localhost
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: fB6BPRM08815:
DSN: ‘AdminCc of wurley.helpdesk Ticket #53’:;… List:; syntax illegal for
recipient addresses
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRM08815: to=root, delay=00:00:00,
xdelay=00:00:00, mailer=local, pri=30100, dsn=2.0.0, stat=Sent

And here is my /tmp log:

RT::Action::Notify=HASH(0x9832630): Could not send mail for
RT::Transaction=HASH(0x96d3f1c)

Does this mean anything to anybody?

Thanks…

Wurley Internet


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rt-users@lists.fsck.com
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Well, the problem got resolved. I am honestly not sure what caused the
problem or what truly solved the problem.

In a feverish panic and a reboot of the server, nothing really changed.
After taking a few moments to breathe, I updated our sendmail binary to
8.12.1 (fortunately, I had just completed building it a few hours
earlier, but I had not yet tested it) and was forced to test it in
production.

5 minutes after that, after working on the sendmail installation to get
it up and running properly, everything else fell into place.

The only thing I can think of is that sendmail was the problem.

-Rich

Rich West wrote:

All of a sudden, today, RT2 has stopped sending email back to the
requestor. They don’t get any email sent to them when we “Reply to
requestors”, and the logs show:
[Thu Dec 6 14:18:51 2001] [error] [client myhost.mydomain.com]
FastCGI: server “/opt/rt2/bin/mason_handler.fcgi” stderr:
RT::Action::Notify=HASH(0xdd45f4): Could not send mail for
RT::Transaction=HASH(0xcc4ad4)

The sendmail logs show no attempts for the mail to be sent.

I found the attached message on the list which pointed to a possible
solution, but, I did check, and RT2 is configured properly. I don’t
know why it would just stop working…

Any ideas?

-Rich

RT: 2.0.9
mod_fastcgi: 2.2.12

Jesse Vincent wrote:

http://lists.fsck.com/pipermail/rt-users/2001-July/003241.html

http://lists.fsck.com/ has a search tool. It’s a good way to find
answers
to questions that get asked on the list every week or two :wink:

Howdy,

I’ve just upgrade my rt-2.0.7 to 2.0.9 (as well as upgrading from
RH71 to RH72), and I’ve got a small problem with rt generating email
messages to the AdminCC.

(I upgraded my Postgres DB from 7.0 to 7.1 as well)…

It seems from the Sendmail logs that mail is being address to
’AdminCC of wurley.helpdesk Ticket #nn’ instead of the AdminCCs
email address…

This is from /var/log/maillog/maillog
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: from=apache,
size=1065, class=-60, nrcpts=1,
msgid=<rt-53-174.6.06058011743656@wurley.help
desk>, relay=apache@localhost
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRL08815: fB6BPRM08815:
DSN: ‘AdminCc of wurley.helpdesk Ticket #53’:;… List:; syntax
illegal for
recipient addresses
Dec 6 22:25:27 dingo sendmail[8815]: fB6BPRM08815: to=root,
delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30100, dsn=2.0.0,
stat=Sent

And here is my /tmp log:

RT::Action::Notify=HASH(0x9832630): Could not send mail for
RT::Transaction=HASH(0x96d3f1c)

Does this mean anything to anybody?

Thanks…

Wurley Internet


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rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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