Problem with rt 1.3.47 and rt-mailgate


#1

Hi all. This is my first post to this list so don’t flame me emedialely =)

I have installed RT on my Redhat 7 machine and I think all
dependencyproblems are solved except from Apache::DBI (I’m working on it
now). But I don’t think my problem have anything with this module todo,
but I’m not sure.

Everything works fine. I can access the web ui and create queues and users
and open new tickets. When sending emails from my usernames emailaddress
RT creates a new ticket and send me a autoreply. So far no problems.

But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild". And in my RT log files
I find the following lines:

Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Queue set to general
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Action set to correspond
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Creating attachement temp dir
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Now reading the message from stdin
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Done checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Subject is RTTEST
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 172, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket id is
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now creating a new ticket
Argument “Permission Denied” isn’t numeric in numeric ne (!=) at /usr/local/rt2/lib/RT/Ticket.pm line 91, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Ticket=HASH(0x87aafdc) tried to load a bogus ticket: 0
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding watchers. Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding a watcher: Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Transaction->Create couldn’t, as you didn’t specify a ticket idUse of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Ticket.pm line 300, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket couldn’t be created: Use of uninitialized value in numeric eq (==) at /usr/local/rt2/lib/RT/Interface/Email.pm line 201, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 419, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Create failed: / /

External users cannot send emails to the ticket system. I have tried to
check the “create tickets” and “replyontickets” boxes in both everone and
requestor-groups.

Please help =)

Greetings!

Joakim Adolfsson Phone: +46 (0)8 59828125 EMail: jocke@sightcon.se
Systems engineer : +46 (0)70 7713100 Web : http://www.sightcon.se
SightCon HB Fax : +46 (0)70 7113100 ICQ# : 14239842


#2

But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild".

Have you selected this option?

Access Control

[X] Allow non-members to create requests

You mention below setting other options, but not this one.

–Joe

And in my RT log files
I find the following lines:

Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Queue set to general
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Action set to correspond
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Creating attachement temp dir
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Now reading the message from stdin
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Done checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Subject is RTTEST
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 172, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket id is
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now creating a new ticket
Argument “Permission Denied” isn’t numeric in numeric ne (!=) at /usr/local/rt2/lib/RT/Ticket.pm line 91, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Ticket=HASH(0x87aafdc) tried to load a bogus ticket: 0
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding watchers. Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding a watcher: Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Transaction->Create couldn’t, as you didn’t specify a ticket idUse of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Ticket.pm line 300, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket couldn’t be created: Use of uninitialized value in numeric eq (==) at /usr/local/rt2/lib/RT/Interface/Email.pm line 201, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 419, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Create failed: / /

External users cannot send emails to the ticket system. I have tried to
check the “create tickets” and “replyontickets” boxes in both everone and
requestor-groups.

Please help =)


Greetings!


Joakim Adolfsson Phone: +46 (0)8 59828125 EMail: jocke@sightcon.se
Systems engineer : +46 (0)70 7713100 Web : http://www.sightcon.se
SightCon HB Fax : +46 (0)70 7113100 ICQ# : 14239842


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

D. Joe Anderson, Ph.D Computing Support for Botany, ZG, & BBMB.
botsupport@iastate.edu | zgsupport@iastate.edu | bbsupport@iastate.edu
1210 MBB, ISU, Ames, IA 5001 http://molebio.iastate.edu/support
bcbsupport@iastate.eduhttp://www.bcb.iastate.edu/bcblab


#3

But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild".

Have you selected this option?

Access Control

[X] Allow non-members to create requests

You mention below setting other options, but not this one.

–Joe

Hi Joe. I haven’t seen any option like this one whitch I think should
solve my problem. I have checked both the rights on queue -> General ->
users and groups but no option like this one there. I’ve allso check
global -> group rights -> Everyone and Requestor.

Greetings!

Joakim Adolfsson Phone: +46 (0)8 59828125 EMail: jocke@sightcon.se
Systems engineer : +46 (0)70 7713100 Web : http://www.sightcon.se
SightCon HB Fax : +46 (0)70 7113100 ICQ# : 14239842


#4

RT 1.3.47 is development code. For now, you want to be using RT 1.0.7
in production.On Mon, Mar 05, 2001 at 07:11:03PM +0100, Joakim Adolfsson wrote:

On Mon, 5 Mar 2001, D. Joe Anderson wrote:

But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild".

Have you selected this option?

Access Control

[X] Allow non-members to create requests

You mention below setting other options, but not this one.

–Joe

Hi Joe. I haven’t seen any option like this one whitch I think should
solve my problem. I have checked both the rights on queue -> General ->
users and groups but no option like this one there. I’ve allso check
global -> group rights -> Everyone and Requestor.


Greetings!


Joakim Adolfsson Phone: +46 (0)8 59828125 EMail: jocke@sightcon.se
Systems engineer : +46 (0)70 7713100 Web : http://www.sightcon.se
SightCon HB Fax : +46 (0)70 7113100 ICQ# : 14239842


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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