Hi all. This is my first post to this list so don’t flame me emedialely =)
I have installed RT on my Redhat 7 machine and I think all
dependencyproblems are solved except from Apache::DBI (I’m working on it
now). But I don’t think my problem have anything with this module todo,
but I’m not sure.
Everything works fine. I can access the web ui and create queues and users
and open new tickets. When sending emails from my usernames emailaddress
RT creates a new ticket and send me a autoreply. So far no problems.
But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild". And in my RT log files
I find the following lines:
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Queue set to general
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Action set to correspond
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Creating attachement temp dir
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Now reading the message from stdin
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Done checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Subject is RTTEST
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 172, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket id is
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now creating a new ticket
Argument “Permission Denied” isn’t numeric in numeric ne (!=) at /usr/local/rt2/lib/RT/Ticket.pm line 91, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Ticket=HASH(0x87aafdc) tried to load a bogus ticket: 0
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding watchers. Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding a watcher: Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Transaction->Create couldn’t, as you didn’t specify a ticket idUse of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Ticket.pm line 300, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket couldn’t be created: Use of uninitialized value in numeric eq (==) at /usr/local/rt2/lib/RT/Interface/Email.pm line 201, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 419, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Create failed: / /
External users cannot send emails to the ticket system. I have tried to
check the “create tickets” and “replyontickets” boxes in both everone and
requestor-groups.
But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild".
Have you selected this option?
Access Control
Allow non-members to create requests
You mention below setting other options, but not this one.
–Joe
And in my RT log files
I find the following lines:
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Queue set to general
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Action set to correspond
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Creating attachement temp dir
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Now reading the message from stdin
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Done checking for mail loops
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Subject is RTTEST
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 172, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket id is
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now creating a new ticket
Argument “Permission Denied” isn’t numeric in numeric ne (!=) at /usr/local/rt2/lib/RT/Ticket.pm line 91, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Ticket=HASH(0x87aafdc) tried to load a bogus ticket: 0
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding watchers. Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Now adding a watcher: Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
RT::Transaction->Create couldn’t, as you didn’t specify a ticket idUse of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Ticket.pm line 300, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Ticket couldn’t be created: Use of uninitialized value in numeric eq (==) at /usr/local/rt2/lib/RT/Interface/Email.pm line 201, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 419, line 20.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
Create failed: / /
External users cannot send emails to the ticket system. I have tried to
check the “create tickets” and “replyontickets” boxes in both everone and
requestor-groups.
But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild".
Have you selected this option?
Access Control
Allow non-members to create requests
You mention below setting other options, but not this one.
–Joe
Hi Joe. I haven’t seen any option like this one whitch I think should
solve my problem. I have checked both the rights on queue → General →
users and groups but no option like this one there. I’ve allso check
global → group rights → Everyone and Requestor.
RT 1.3.47 is development code. For now, you want to be using RT 1.0.7
in production.On Mon, Mar 05, 2001 at 07:11:03PM +0100, Joakim Adolfsson wrote:
On Mon, 5 Mar 2001, D. Joe Anderson wrote:
But I want to use this ticket system for our support department and make
it possible for our users to send emails to us, get a ticketnumber and be
updated on the ticket status etc. But when a user who is not registered as
a user in Rt tries to send an email to the ticket system the user gets a
mail back with the content (Ticket creation faild".
Have you selected this option?
Access Control
Allow non-members to create requests
You mention below setting other options, but not this one.
–Joe
Hi Joe. I haven’t seen any option like this one whitch I think should
solve my problem. I have checked both the rights on queue → General →
users and groups but no option like this one there. I’ve allso check
global → group rights → Everyone and Requestor.
I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review