Problem with resolving tickets!

Hello!

I want to send after resolving a ticket the content of the ticket and a
message in one email to the client, how does this work?
How does the templsate look like?

Thanks,
Andreas

From FAQ:
Q: The ‘resolve’ Transaction has no content

A: Status change (Resolve) is a standalone transaction, The Reply or
Comment that may accompany it is another standalone transaction,
therefore the Content of the resolve transaction is empty.

AddLastCommentToMail is a template part which you can use to add last
comment to email.On 5/18/06, Andreas Sinn andreas.sinn@cpb-software.ag wrote:

Hello!

I want to send after resolving a ticket the content of the ticket and a
message in one email to the client, how does this work?

How does the templsate look like?

Thanks,
Andreas


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