Hello!
I want to send after resolving a ticket the content of the ticket and a
message in one email to the client, how does this work?
How does the templsate look like?
Thanks,
Andreas
Hello!
I want to send after resolving a ticket the content of the ticket and a
message in one email to the client, how does this work?
How does the templsate look like?
Thanks,
Andreas
From FAQ:
Q: The ‘resolve’ Transaction has no content
A: Status change (Resolve) is a standalone transaction, The Reply or
Comment that may accompany it is another standalone transaction,
therefore the Content of the resolve transaction is empty.
AddLastCommentToMail is a template part which you can use to add last
comment to email.On 5/18/06, Andreas Sinn andreas.sinn@cpb-software.ag wrote:
Hello!
I want to send after resolving a ticket the content of the ticket and a
message in one email to the client, how does this work?How does the templsate look like?
Thanks,
Andreas
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.comWe’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions
Best regards, Ruslan.