Problem with Resolve Ticket

RT Users
1

Hello!

I have a problem and I don’t know how to solve this.

I want to send the content of the ticket and the message after resolving
the ticket to the client.

How must I configure the template?

Thanks
Andreas

2

read FAQ at the wikiOn 5/15/06, Andreas Sinn andreas.sinn@cpb-software.ag wrote:

Hello!

I have a problem and I don’t know how to solve this.

I want to send the content of the ticket and the message after resolving the
ticket to the client.

How must I configure the template?

Thanks
Andreas

Best regards, Ruslan.