Problem with preferences setting for search results limit

RT Users
1

To list,

I’m noticing that when I change my “Preferences” setting for search limits
on rows returned, it’s basically ignored. I usually have it set at 50 (and
to be honest, I haven’t really spent any time counting the rows) but when I
change it to a significantly lower number, I still get 50. I cleared my
cache. Still the same results. Is there a patch I missed or something? I’m
on 3.8.7, Oracle, Redhat.

Thanks in advance.

Kenn
LBNL

2

3.8.7 here, no problem setting it to 10 and getting 10On 9/29/2010 12:20 PM, Kenneth Crocker wrote:

To list,

I’m noticing that when I change my “Preferences” setting for search
limits on rows returned, it’s basically ignored. I usually have it set
at 50 (and to be honest, I haven’t really spent any time counting the
rows) but when I change it to a significantly lower number, I still get
50. I cleared my cache. Still the same results. Is there a patch I
missed or something? I’m on 3.8.7, Oracle, Redhat.

Thanks in advance.

Kenn
LBNL

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

3

Jeff,

I wonder if there is some setting that goes with this preference that I am
missing.

Kenn
LBNLOn Wed, Sep 29, 2010 at 9:26 AM, Jeff Blaine jblaine@kickflop.net wrote:

3.8.7 here, no problem setting it to 10 and getting 10

On 9/29/2010 12:20 PM, Kenneth Crocker wrote:

To list,

I’m noticing that when I change my “Preferences” setting for search
limits on rows returned, it’s basically ignored. I usually have it set
at 50 (and to be honest, I haven’t really spent any time counting the
rows) but when I change it to a significantly lower number, I still get
50. I cleared my cache. Still the same results. Is there a patch I
missed or something? I’m on 3.8.7, Oracle, Redhat.

Thanks in advance.

Kenn
LBNL

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

4

Kenn,

I still just suspect some sort of caching issue. There
is no specific RowsPerPage field for this in the DB schema
definitions themselves. Looking around, it seems this
data is stored per web session.

Log out and back in again?On 9/29/2010 12:56 PM, Kenneth Crocker wrote:

Jeff,

I wonder if there is some setting that goes with this preference that I
am missing.

Kenn
LBNL

On Wed, Sep 29, 2010 at 9:26 AM, Jeff Blaine <jblaine@kickflop.net mailto:jblaine@kickflop.net> wrote:

3.8.7 here, no problem setting it to 10 and getting 10


On 9/29/2010 12:20 PM, Kenneth Crocker wrote:

    To list,

    I'm noticing that when I change my "Preferences" setting for search
    limits on rows returned, it's basically ignored. I usually have
    it set
    at 50 (and to be honest, I haven't really spent any time
    counting the
    rows) but when I change it to a significantly lower number, I
    still get
    50. I cleared my cache. Still the same results. Is there a patch I
    missed or something? I'm on 3.8.7, Oracle, Redhat.

    Thanks in advance.

    Kenn
    LBNL




    RT Training in Washington DC, USA on Oct 25&  26 2010
    Last one this year -- Learn how to get the most out of RT!


RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

5

Jeff,

I just did that to no avail.

I also tested this in my test session where I made an override in the css
code that builds a ticket list
(opt/rt3/local/html/NoAuth/css/web2/ticket-lists.css) to align all row data
to the top of the row and it returns 50 rows no matter what the system
default is or what I set my preferences to. Interesting. I wouldn’t think
that aligning row to the top would affect the number of rows shown per
result page. I wonder why that is?

Kenn
LBNLOn Wed, Sep 29, 2010 at 10:28 AM, Jeff Blaine jblaine@kickflop.net wrote:

Kenn,

I still just suspect some sort of caching issue. There
is no specific RowsPerPage field for this in the DB schema
definitions themselves. Looking around, it seems this
data is stored per web session.

Log out and back in again?

On 9/29/2010 12:56 PM, Kenneth Crocker wrote:

Jeff,

I wonder if there is some setting that goes with this preference that I
am missing.

Kenn
LBNL

On Wed, Sep 29, 2010 at 9:26 AM, Jeff Blaine <jblaine@kickflop.net mailto:jblaine@kickflop.net> wrote:

3.8.7 here, no problem setting it to 10 and getting 10

On 9/29/2010 12:20 PM, Kenneth Crocker wrote:

   To list,

   I'm noticing that when I change my "Preferences" setting for search
   limits on rows returned, it's basically ignored. I usually have
   it set
   at 50 (and to be honest, I haven't really spent any time
   counting the
   rows) but when I change it to a significantly lower number, I
   still get
   50. I cleared my cache. Still the same results. Is there a patch I
   missed or something? I'm on 3.8.7, Oracle, Redhat.

   Thanks in advance.

   Kenn
   LBNL




   RT Training in Washington DC, USA on Oct 25&  26 2010
   Last one this year -- Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

6

Jeff,

I just did that to no avail.

I also tested this in my /test session/ where I made an /override in the
css code/ that builds a ticket list
(opt/rt3/local/html/NoAuth/css/web2/ticket-lists.css) to align all row
data to the top of the row and it returns 50 rows no matter what the
system default is or what I set my preferences to. Interesting. I
wouldn’t think that aligning row to the top would affect the number of
rows shown per result page. I wonder why that is?

I can’t explain that one either.

I don’t know if you have the luxury of being able to do this,
but you could also try wiping your Mason cache if you haven’t
already.

Any chance you have a disk full or permission problem prohibiting
session data from being written?

I’m afraid that’s about all I’ve got to offer at this point.

7

Jeff,

Thanks for the thought. I’ll check with my technical gurus.

KennOn Wed, Sep 29, 2010 at 11:34 AM, Jeff Blaine jblaine@kickflop.net wrote:

On 9/29/2010 2:17 PM, Kenneth Crocker wrote:

Jeff,

I just did that to no avail.

I also tested this in my /test session/ where I made an /override in the
css code/ that builds a ticket list
(opt/rt3/local/html/NoAuth/css/web2/ticket-lists.css) to align all row
data to the top of the row and it returns 50 rows no matter what the
system default is or what I set my preferences to. Interesting. I
wouldn’t think that aligning row to the top would affect the number of
rows shown per result page. I wonder why that is?

I can’t explain that one either.

I don’t know if you have the luxury of being able to do this,
but you could also try wiping your Mason cache if you haven’t
already.

Any chance you have a disk full or permission problem prohibiting
session data from being written?

I’m afraid that’s about all I’ve got to offer at this point.

Kenn
LBNL

On Wed, Sep 29, 2010 at 10:28 AM, Jeff Blaine <jblaine@kickflop.net mailto:jblaine@kickflop.net> wrote:

Kenn,

I still just suspect some sort of caching issue. There
is no specific RowsPerPage field for this in the DB schema
definitions themselves. Looking around, it seems this
data is stored per web session.

Log out and back in again?

On 9/29/2010 12:56 PM, Kenneth Crocker wrote:

   Jeff,

   I wonder if there is some setting that goes with this preference
   that I
   am missing.

   Kenn
   LBNL

   On Wed, Sep 29, 2010 at 9:26 AM, Jeff Blaine <jblaine@kickflop.net <mailto:jblaine@kickflop.net> <mailto:jblaine@kickflop.net <mailto:jblaine@kickflop.net>>> wrote:

       3.8.7 here, no problem setting it to 10 and getting 10


       On 9/29/2010 12:20 PM, Kenneth Crocker wrote:

           To list,

           I'm noticing that when I change my "Preferences" setting
   for search
           limits on rows returned, it's basically ignored. I
   usually have
           it set
           at 50 (and to be honest, I haven't really spent any time
           counting the
           rows) but when I change it to a significantly lower
   number, I
           still get
           50. I cleared my cache. Still the same results. Is there
   a patch I
           missed or something? I'm on 3.8.7, Oracle, Redhat.

           Thanks in advance.

           Kenn
           LBNL




           RT Training in Washington DC, USA on Oct 25&  26 2010
           Last one this year -- Learn how to get the most out of RT!


       RT Training in Washington DC, USA on Oct 25 & 26 2010
       Last one this year -- Learn how to get the most out of RT!





   RT Training in Washington DC, USA on Oct 25&  26 2010
   Last one this year -- Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!