Problem with new install

RT Users
1

Hi,

I installed rt-3.0.8 yesterday - I’ve used RT in the past without problems
and this was a fresh install.

I’m having a slight problem. I’ve got a distribution list that I would like
to be the Admin CC of a queue, and like all correspondence to go as an
e-mail to this list. Easy enough to do.

However, although the script and template should be correct, I am getting a
weird problem.

If I go into a ticket and press reply, type out whatever it is, and press
submit, then the correspondence get’s send to this list. Great. However,
when I e-mail the correspondence to the rt e-mail address, it goes into the
system (get’s added to the request) but doesn’t seem to send it to the dist
list.

Does anyone have any ideas why this would happen?

Thanks

James Little
Web Development
Phone : 0161 342 9443
Mobile : 0789 965 3761
Fax : 0871 433 7985

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Mail_Disclaimer.txt (835 Bytes)

2

I suspect it’s with the rt-mailgate. If you’re coming from rt2, the
rt-mailgate didn’t require the --url option. In rt3, it needs --url
http://localhost (or an equivalent url going to your rt.

Regards, Neil–On mercredi 21 janvier 2004 14:42 +0000 “Little, James” James.Little@onetel.co.uk wrote:

Hi,

I installed rt-3.0.8 yesterday - I’ve used RT in the past without
problems and this was a fresh install.

I’m having a slight problem. I’ve got a distribution list that I would
like to be the Admin CC of a queue, and like all correspondence to go as
an e-mail to this list. Easy enough to do.

However, although the script and template should be correct, I am getting
a weird problem.

If I go into a ticket and press reply, type out whatever it is, and press
submit, then the correspondence get’s send to this list. Great.
However, when I e-mail the correspondence to the rt e-mail address, it
goes into the system (get’s added to the request) but doesn’t seem to
send it to the dist list.

Does anyone have any ideas why this would happen?

Thanks

James Little
Web Development
Phone : 0161 342 9443
Mobile : 0789 965 3761
Fax : 0871 433 7985

| . |._ _ ___ |_ | ___ | |
| | || ’ |/ .> _ | | / .>| |
`'|||_.<> || _.|_|

Landline.Internet.Mobile