Hi,
I recently had to reinstall RT, so I decided to give 3.4.0rc1 a try (I
was upgrading from 3.0.7pre1 :-). Things went pretty smoothly (although
I had to install a newer perl and reinstall mod_perl – that was a
headache). The only issue I seem to be running into is if I go into
the “People” link on a ticket, the only person listed under “Owner:” is
Nobody (unless someone owns the ticket, then both “Nobody” and the owner’s
username show up). Did I do something stupid? 
…thnx,
…dave
Hi,
I recently had to reinstall RT, so I decided to give 3.4.0rc1 a try (I
was upgrading from 3.0.7pre1 :-). Things went pretty smoothly (although
I had to install a newer perl and reinstall mod_perl – that was a
headache). The only issue I seem to be running into is if I go into
the “People” link on a ticket, the only person listed under “Owner:” is
Nobody (unless someone owns the ticket, then both “Nobody” and the owner’s
username show up). Did I do something stupid?
Who has the “OwnTicket” right for that ticket’s queue?
Hi,On Thu, Dec 23, 2004 at 12:47:39PM -0500, Jesse Vincent wrote:
Who has the “OwnTicket” right for that ticket’s queue?
None of us do directly, but we all have SuperUser – I thought that was
enough. I’ve given one of my users OwnTicket in the Global user rights
and sure enough, now I can give him the ticket. Are there other rights
that I need (and what is the purpose of “SuperUser” now)? 
…thnx,
…dave
Hi,
Who has the “OwnTicket” right for that ticket’s queue?
None of us do directly, but we all have SuperUser – I thought that was
enough. I’ve given one of my users OwnTicket in the Global user rights
and sure enough, now I can give him the ticket. Are there other rights
that I need (and what is the purpose of “SuperUser” now)?
Folks were complaining that there was no way to mask out your superusers
(like root) from owning tickets in a given queue. SuperUser has the
right to do things, but a few rights, like “OwnTicket” are also used
to “find all users who can do this thing”. Does that make any sense?