Problem with mail-interface


#1

Hi,

we are currently in the process of evaluating if rt will fit our needs.
We got the webinterface working and functional, but the mail-interface
is not working. We have some queues, where the names consist only of
alphabetic letters and no extra-chars. We also changed the configuration
so that non-members are allowed to create request in the queue. Now we
set up exim according to the exim-documentation in contrib and exim
hands the email correct to rtmux.pl and rt-mailgate. But now we have the
problem, that if I send mail to an alias which calls rtmux.pl, I get a
mail back that I’m not allowed to create request. With some debugging
of the perl-code we noticed that the variable queues in
can_create_request is not set and we assume that therefor the system
won’t allow anyone to create request. We tried to ask Jesse for help,
but he’s currently busy and suggest to ask here, if someone could help
us, with getting the mail-interface to work. We use here Exim 3.16 and
webrt 1.0.5. Is this bug specific to this version, so that we should try
to upgrade? Or how can fix this bug, so that we can really start using
webrt.

Ciao
Christian
Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


#2

we are currently in the process of evaluating if rt will fit our needs.
We got the webinterface working and functional, but the mail-interface
is not working. We have some queues, where the names consist only of
alphabetic letters and no extra-chars. We also changed the configuration
so that non-members are allowed to create request in the queue. Now we
set up exim according to the exim-documentation in contrib and exim
hands the email correct to rtmux.pl and rt-mailgate. But now we have the
problem, that if I send mail to an alias which calls rtmux.pl, I get a
mail back that I’m not allowed to create request. With some debugging
of the perl-code we noticed that the variable queues in
can_create_request is not set and we assume that therefor the system
won’t allow anyone to create request. We tried to ask Jesse for help,
but he’s currently busy and suggest to ask here, if someone could help
us, with getting the mail-interface to work. We use here Exim 3.16 and
webrt 1.0.5. Is this bug specific to this version, so that we should try
to upgrade? Or how can fix this bug, so that we can really start using
webrt.

I send this question last week to rt-devel and received no helpful
answer. This time I’m resending it with an explicit Cc to rt-users,
maybe some one on the -users lists can help me fix this problem. If I
don’t find a solution till Monday next week, we’ll drop webrt and have
to try rng, as my colleagues won’t give me more time to get webrt
running. (And I really would like to use webrt as I know it and quite
like it. :slight_smile:

Ciao
Christian
Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


#3

| On 00-12-06 Christian Kurz wrote:
| > we are currently in the process of evaluating if rt will fit our needs.
| > We got the webinterface working and functional, but the mail-interface
| > is not working. We have some queues, where the names consist only of
| > alphabetic letters and no extra-chars. We also changed the configuration
| > so that non-members are allowed to create request in the queue. Now we
| > set up exim according to the exim-documentation in contrib and exim
| > hands the email correct to rtmux.pl and rt-mailgate. But now we have the
| > problem, that if I send mail to an alias which calls rtmux.pl, I get a
| > mail back that I’m not allowed to create request. With some debugging
| > of the perl-code we noticed that the variable queues in
| > can_create_request is not set and we assume that therefor the system
±–>8

Which interface are you using? Reportedly the old-style interface is
broken in 1.0.5; the new-style one works.

brandon s. allbery [os/2][linux][solaris][japh] allbery@kf8nh.apk.net
system administrator [WAY too many hats] allbery@ece.cmu.edu
electrical and computer engineering KF8NH
carnegie mellon university [“better check the oblivious first” -ke6sls]


#4

±----
| On 00-12-06 Christian Kurz wrote:
| > we are currently in the process of evaluating if rt will fit our needs.
| > We got the webinterface working and functional, but the mail-interface
| > is not working. We have some queues, where the names consist only of
| > alphabetic letters and no extra-chars. We also changed the configuration
| > so that non-members are allowed to create request in the queue. Now we
| > set up exim according to the exim-documentation in contrib and exim
| > hands the email correct to rtmux.pl and rt-mailgate. But now we have the
| > problem, that if I send mail to an alias which calls rtmux.pl, I get a
| > mail back that I’m not allowed to create request. With some debugging
| > of the perl-code we noticed that the variable queues in
| > can_create_request is not set and we assume that therefor the system
±–>8

Which interface are you using? Reportedly the old-style interface is
broken in 1.0.5; the new-style one works.

Hm, could someone please explain to me, what the old-style and what the
new-style interface is? And where I can find more information about
them?

Ciao
Christian
Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199