I’ve been going back through our RT system and I’ve noticed that links between “old” tickets are missing/broken. I think that I understand the reason for this but I’d appreciate someone confirming it for me before I hack the database (and potentially break things).
When I look at the tickets, I see things like:
Fri Feb 01 12:00:46 2008 fred - Dependency by added
The system is reporting that there is a Dependency relationship but not picking up which ticket is at the other end of it.
Picking around in the database itsefl, I see that the relationships seem to be in the Links table and that the items added to the tickets are in the Transactions table. I also note that there is a difference between “Base”/“Target” and “LocalBase”/“LocalTarget” in that the former also contains the sitename. It is this that I think is causing the problems.
We moved domain name some time ago and I suspect that the problems arise from this. The sitename in the Links that are “missing” is the old site name.
So, am I on the right track here? If I do a global find/replace on the old sitename, converting it to the new one, will all my links spring into life again or will I just trash the whole system? If this is the way to go, apart from Links (Base|Target) and Transactions (NewValue) what else will I need to tweak?
Thanks in advance.
Yada, yada, yada…
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The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.