Used to use RT extensively up until 2004, then got away from it for a
few years.
So now we need a ticket system, and I fire up RT 4.0.17.
Queues are working, mail working, website working, but for some reason,
I’m having a problem with Groups.
If I go to “Modify global group rights”, and type in a new group name
down in the add group box, I get:
- Couldn’t load the specified principal
If I got to tools and try to create a user-defined group, call it
"TEMP", I get “Group created”, and i can add a member to it, which
succeeds, but I can’t see them in group rights, or do anything useful.
I don’t remember seeing any issues in the original install, and it
wasn’t an upgrade of any kind.
Any suggestions would be appreciated.
Jaye Mathisen, Lil Pantry
P:541-476-0152
F:541-476-0152
mrcpu.vcf (166 Bytes)
If I go to “Modify global group rights”, and type in a new group name down in the add group
box, I get:
* Couldn't load the specified principal
If I got to tools and try to create a user-defined group, call it “TEMP”, I get “Group
created”, and i can add a member to it, which succeeds, but I can’t see them in group rights,
or do anything useful.
What happens when you go back to Modify global group rights and type
in TEMP now? In 3.8 we used to list every group in the system on that
page, but that was horrible if you had a lot of groups. The group
rights autocompleter doesn’t make new groups for you, it just provides
a better way to select one of thousands of possible groups.
-kevin
I see the problem. You type in a group and then have to assign rights
to it at the time. It doesn’t appear to work to just create a group,
then assign rights.
It’s working fine once I type in a group name, and then click any of the
checkboxes then hit save.
My apologies for my confusion.
4.0.17 is working great. Might bite the bullet and jump to 4.2 before
we get too far into this.
Thanks for your help.On 9/23/2013 8:32 AM, Kevin Falcone wrote:
On Sat, Sep 21, 2013 at 04:35:07PM -0700, Jaye Mathisen wrote:
If I go to "Modify global group rights", and type in a new group name down in the add group
box, I get:
* Couldn't load the specified principal
If I got to tools and try to create a user-defined group, call it "TEMP", I get "Group
created", and i can add a member to it, which succeeds, but I can't see them in group rights,
or do anything useful.
What happens when you go back to Modify global group rights and type
in TEMP now? In 3.8 we used to list every group in the system on that
page, but that was horrible if you had a lot of groups. The group
rights autocompleter doesn’t make new groups for you, it just provides
a better way to select one of thousands of possible groups.
-kevin
Jaye Mathisen, Lil Pantry
P:541-476-0152
F:541-476-0152
mrcpu.vcf (166 Bytes)
I see the problem. You type in a group and then have to assign
rights to it at the time. It doesn’t appear to work to just create
a group, then assign rights.
Ah - yes, you type a name, select it from the autocompleter, assign
the rights you want changed (you’ll also see the title changes) and
then save.
-kevin