Problem with ExtractCustomFieldValues

RT Users
1

So far it hasn’t posed a problem as it appears to be working but I was looking
at the Apache error_log today and saw this:
[Tue Jun 19 18:02:26 2007] [error]: Scrip Commit 18 died. - Can’t call method
“Content” on an undefined value at
/usr/local/rt-3.6.1//lib/RT/Action/ExtractCustomFieldValues.pm line 47.

Stack:
[/usr/local/rt-3.6.1/lib/RT/Action/ExtractCustomFieldValues.pm:47]
[/usr/local/rt-3.6.1/lib/RT/ScripAction_Overlay.pm:240]
[/usr/local/rt-3.6.1/lib/RT/Scrip_Overlay.pm:506]
[/usr/local/rt-3.6.1/lib/RT/Scrips_Overlay.pm:193]
[/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:179]
[/usr/local/rt-3.6.1/lib/RT/Record.pm:1446]
[/usr/local/rt-3.6.1/lib/RT/Ticket_Overlay.pm:745]
[/usr/local/rt-3.6.1/share/html/index.html:86]
[/usr/local/rt-3.6.1/share/html/autohandler:279]
(/usr/local/rt-3.6.1//lib/RT/Scrip_Overlay.pm:514)

Anyone know what’s happening here?

Keep up with me and what I’m up to: http://theillien.blogspot.com

2

Mathew, what is scrip 18 doing?

At 12:37 PM 6/19/2007, Mathew Snyder wrote:

So far it hasn’t posed a problem as it appears to be working but I was looking
at the Apache error_log today and saw this:
[Tue Jun 19 18:02:26 2007] [error]: Scrip Commit 18 died. - Can’t call method
“Content” on an undefined value at
/usr/local/rt-3.6.1//lib/RT/Action/ExtractCustomFieldValues.pm line 47.

Stack:
[/usr/local/rt-3.6.1/lib/RT/Action/ExtractCustomFieldValues.pm:47]
[/usr/local/rt-3.6.1/lib/RT/ScripAction_Overlay.pm:240]
[/usr/local/rt-3.6.1/lib/RT/Scrip_Overlay.pm:506]
[/usr/local/rt-3.6.1/lib/RT/Scrips_Overlay.pm:193]
[/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:179]
[/usr/local/rt-3.6.1/lib/RT/Record.pm:1446]
[/usr/local/rt-3.6.1/lib/RT/Ticket_Overlay.pm:745]
[/usr/local/rt-3.6.1/share/html/index.html:86]
[/usr/local/rt-3.6.1/share/html/autohandler:279]
(/usr/local/rt-3.6.1//lib/RT/Scrip_Overlay.pm:514)

Anyone know what’s happening here?

Gene LeDuc, GSEC
Security Analyst
San Diego State University

3

It’s the actual scrip which runs ExtractCustomFieldValues.pm.

Condition: On Create
Action: Extract Custom Field Values
Template: Global template: ExtractEnvironment
Stage: TransactionCreate
Custom condition:
Custom action Preparation code: return 1;
Custom action cleanup code:

Template ExtractEnvironment based on how ExtractCustomFieldValues.pm works:
Environment|body|^CUSTOMER ENVIRONMENT\s+[(\w+)]$

Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com

Gene LeDuc wrote: