Problem with ExtractCustomFieldValues Extension

RT Users
1

Hi all,

I’m trying to install and configure the ExtractCustomFieldValues extension.
What I’ve done until now is:

  1.   Download & Install extension

  2.   Create a Template called ExtractCF with following content:

Kategorie Service|Body|Kategorie Service-> (.+)$||q|
As you can see “Kategorie Service” is the name of my CF.

  1.   Create a scrip called ExtractCF with condition "on create", ation "Extract Custom Field Values" and template "ExtractCF"

  2.   Create a Ticket with content "Kategorie Service->test" in body through WebInterface

  3.   It did not work.

In the error logs I cannot find any hint.
What can I do?

Best regards
Bernhard

2 
  1.   Create a Ticket with content “Kategorie Service->test” in body through

WebInterface

  1.   It did not work.

In the error logs I cannot find any hint.

Are your error logs on debug? If not, rerun on debug and show the
logs.

Is your email html or plain text?
Which part of the mail is ExtractCustomFields searching? I’ll bet if
you’re feeding it html, then it is seeing -> not →

-kevin

3

Hello Kevin,

Are your error logs on debug? If not, rerun on debug and show the logs.
Can you tell me how to do this?

Is your email html or plain text?
I tried to create the mail from webinterface (I think this is HTML) and from CLI (I think this is plain text)
Both didn’t work

Which part of the mail is ExtractCustomFields searching?
In the mail body.

Best regards,

Bernhard-----Ursprüngliche Nachricht-----
Von: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Kevin Falcone
Gesendet: Donnerstag, 2. Oktober 2014 17:04
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] problem with ExtractCustomFieldValues Extension

On Mon, Sep 29, 2014 at 10:00:30AM +0000, Eierschmalz, Bernhard wrote:

  1.   Create a Ticket with content “Kategorie Service->test” in body through

WebInterface

  1.   It did not work.

In the error logs I cannot find any hint.

Are your error logs on debug? If not, rerun on debug and show the logs.

Is your email html or plain text?
Which part of the mail is ExtractCustomFields searching? I’ll bet if you’re feeding it html, then it is seeing -> not →

-kevin