Problem with ExtractCustomFieldValues-1.1b3

RT Users
1

I tried to send this question to the author, but he is gone until August 9
(if I am reading German correctly).

Any chance any of you folks can help me with this?

I am trying to run ‘make install’ on this and I am getting this error…

Makefile:27: *** missing separator. Stop.

This is referencing this line in the Makefile

cp ExtractCustomFieldValues.pm ${RT_ACTION_PATH}/

I’ve added the paths at the top as directed

PERL = /usr/local/bin/perl
RT_PREFIX = /usr/local/rt3

I’ve never seen this error and I’m not sure how to fix. I have not modified
anything else in the file.

Thanks in advance,
Brett Barnhart

2

Sorry if this is a repeat… I didn’t see the first one come through…

I tried to send this question to the author, but he is gone until August 9
(if I am reading German correctly).

Any chance any of you folks can help me with this?

I am trying to run ‘make install’ on this and I am getting this error…

Makefile:27: *** missing separator. Stop.

This is referencing this line in the Makefile

cp ExtractCustomFieldValues.pm ${RT_ACTION_PATH}/

I’ve added the paths at the top as directed

PERL = /usr/local/bin/perl
RT_PREFIX = /usr/local/rt3

I’ve never seen this error and I’m not sure how to fix. I have not modified
anything else in the file.

Thanks in advance,
Brett Barnhart

3

Just in case you still need this, it means that there are spaces to
indent the makefile instead of real tabs.
Replace the spaces on line 27 with a tab and also on the next line.

Joop van de Wege JoopvandeWege@mococo.nl

4

Hello,

–Am Samstag, 14. August 2004 16:44 Uhr +0200 schrieb Joop van de Wege
JoopvandeWege@mococo.nl:

Just in case you still need this, it means that there are spaces to
indent the makefile instead of real tabs.
Replace the spaces on line 27 with a tab and also on the next line.

I just fixed this in the Makefile of the archive.

Dirk.

5

I have a problem with the RT Package ExtractCustomFieldValues-1.1b3.
The installation worked fine. I set up the scrip, the cf and the template as
it is described. But when I want to test with the examples it never works.
The debug log always says (for example: scan X-Mailer into cf Mailer):

Aug 16 09:09:24 request RT: Guessed encoding: ascii
Aug 16 09:09:25 request RT: load cf mailer
Aug 16 09:09:25 request RT: load cf done: 1 Found Object
Aug 16 09:09:25 request RT: look for cf in Header X-Mailer
Aug 16 09:09:25 request RT: matched value:

The matched value is never shown and never extracted! I don’t know0
how I should handle that? The same issue is with the body scan (example2)
and the X-MI-Test (example1)!

Can someone help me?

Best regards,
Gerald Eckerstorfer-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Joop van de Wege
Gesendet: Samstag, 14. August 2004 16:44
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Problem with ExtractCustomFieldValues-1.1b3

Just in case you still need this, it means that there are spaces to
indent the makefile instead of real tabs.
Replace the spaces on line 27 with a tab and also on the next line.

Joop van de Wege JoopvandeWege@mococo.nl

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