Problem with EmailAddress

Hi!

Problem is: As root i can set EmailAddress in user’s profile and
this EA can includes a dot, for example: a.krasavin@parma.ru. But
for some user i cann’t do it. In this case i get error: Illegal
value for EmailAddress.

Can anybody explain me this problem?

WBR, Krasavin Andrey

Can you give an example of an email address that causes problems?

DB

Krasavin Andrey wrote:

I hope I am understanding this issue properly, so here’s my stab at it.

You let users log in and change their own profiles. Some people are
having troubles updating their email addresses, while others are ok. It
sounds to me like the users who are having problems have already
submitted tickets through email, and therefore the email address is
already in use.

I would suggest bookmarking the mailing list archives for easier
searching. I use http://www.gossamer-threads.com/lists/rt/ but I know
there are others.

DB

Krasavin Andrey wrote:

Hi!

Problem is: As root i can set EmailAddress in user’s profile and
this EA can includes a dot, for example: a.krasavin@parma.ru. But
for some user i cann’t do it. In this case i get error: Illegal
value for EmailAddress.

Likely it means you already have a user with that email address. Recent
versions of RT should give a more verbose answer.

Likely it means you already have a user with that email
address. Recent versions of RT should give a more verbose
answer.

as i said i use 3.4.1 version but RT don’t give me more verbose
answer.
So, can you advice me how i can find user who already have that
email address?

WBR, Krasavin Andrey

Pavel Ruzicka wrote:

go to URL /Admin/Users/ at the bottom of page “Find people whose” Email
contains “krasavin”.

Thanx. I have already founded it.

WBR, Krasavin Andrey