Problem with email gateway

RT Users
1

Hello all,

I have setup the email gateway using postfix and when i try to send email to
support i always get this message:

May 12 08:28:49 server postfix/local[21127]: 0862C80091: to=<
mailto:support@server support@server>, relay=local, delay=439,
status=deferred (temporary failure. Command output: An Error Occurred
================= 404 Not Found )

I have tried to troubleshoot this problem. I sent an email to another user
on the server and the user received it correctly and could reply back.
I am thinking maybe there is a problem in /etc/aliases

Here is what i have in /etc/aliases

support: “|/opt/rt3/bin/rt-mailgate --queue support
–action correspond --url https://192.0.2.217/tickets/”
support-comment: “|/opt/rt3/bin/rt-mailgate --queue support --action
comment --url https://192.0.2.217/tickets/”

I dont know what is wrong there. Apache is running https on default https
port 443.

Thanks for your help

2

Perhaps a dumb question, but if you are sitting on that machine,
what do you get if you go to https://192.0.2.217/tickets/

Are there any messages in the apache access/error log?

Lastly, is your mailserver using the current /etc/aliases, or do you have
to tell it to reload it (perhaps by running ‘newaliases’)?On Thu, 12 May 2005, Adrian Coroian wrote:

Hello all,

I have setup the email gateway using postfix and when i try to send email to
support i always get this message:

May 12 08:28:49 server postfix/local[21127]: 0862C80091: to=<
mailto:support@server support@server>, relay=local, delay=439,
status=deferred (temporary failure. Command output: An Error Occurred
================= 404 Not Found )

I have tried to troubleshoot this problem. I sent an email to another user
on the server and the user received it correctly and could reply back.
I am thinking maybe there is a problem in /etc/aliases

Here is what i have in /etc/aliases

support: “|/opt/rt3/bin/rt-mailgate --queue support
–action correspond --url https://192.0.2.217/tickets/”
support-comment: “|/opt/rt3/bin/rt-mailgate --queue support --action
comment --url https://192.0.2.217/tickets/”

I dont know what is wrong there. Apache is running https on default https
port 443.

Thanks for your help

3

use http:// in your aliases, it might work. Its clear you have to have
/tickets/ URL accesible through http.

Ruza

Adrian Coroian wrote:

4

did this ever get resolved>??? I am having the exact same issue…cant figure it out