Problem with displaying incedents

Hi,

I get this error when I try to view incidents RTIR->Incidents

Can’t use string ("") as a subroutine ref while “strict refs” in use
at /opt/rt3/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once line 16.

This is a new RTIR install on Centos 5.5

Thanks in advance

Harindra Atapattu
This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential and/or privileged. If you are not the intended recipient please delete the original message and any copy of it from your computer system. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited unless proper authorization has been obtained for such action. If you have received this communication in error, please notify the sender immediately. Although SLT attempts to sweep e-mail and attachments for viruses, it does not guarantee that both are virus-free and accepts no liability for any damage sustained as a result of viruses.

What version of RT and RTIR are you using??? In case you are using RT 3.8.8 and RT-IR 2.4.3, you should read the mail from Jesse Vincent sent on 18th May 2010, with subject " RTIR 2.4 and RT 3.8.8 - incompatibility alert".

Where you will find a patch for this issue.

Cheers,
CarlosEl 02/06/2010, a las 06:26, Harindra Atapattu escribió:

Hi,

I get this error when I try to view incidents RTIR->Incidents

Can’t use string ("") as a subroutine ref while “strict refs” in use at /opt/rt3/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once line 16.

This is a new RTIR install on Centos 5.5

Thanks in advance

Harindra Atapattu
This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential and/or privileged. If you are not the intended recipient please delete the original message and any copy of it from your computer system. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited unless proper authorization has been obtained for such action. If you have received this communication in error, please notify the sender immediately. Although SLT attempts to sweep e-mail and attachments for viruses, it does not guarantee that both are virus-free and accepts no liability for any damage sustained as a result of viruses.


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Carlos Fuentes Bermejo carlos.fuentes@rediris.es
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - http://www.rediris.es/cert
PGP key: http://www.rediris.es/keyserver

PGP.sig (195 Bytes)

Thanks,

The patch worked

HarindraOn Wed, 2010-06-02 at 09:17 +0200, Carlos Fuentes Bermejo wrote:

What version of RT and RTIR are you using??? In case you are using RT
3.8.8 and RT-IR 2.4.3, you should read the mail from Jesse Vincent
sent on 18th May 2010, with subject " RTIR 2.4 and RT 3.8.8 -
incompatibility alert".

Where you will find a patch for this issue.

Cheers,
Carlos

El 02/06/2010, a las 06:26, Harindra Atapattu escribió:

Hi,

I get this error when I try to view incidents RTIR->Incidents

Can’t use string ("") as a subroutine ref while “strict refs” in use
at /opt/rt3/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once line 16.

This is a new RTIR install on Centos 5.5

Thanks in advance

Harindra Atapattu

This message is intended only for the use of the individual or
entity to which it is addressed and may contain information that is
confidential and/or privileged. If you are not the intended
recipient please delete the original message and any copy of it from
your computer system. You are hereby notified that any
dissemination, distribution or copying of this communication is
strictly prohibited unless proper authorization has been obtained
for such action. If you have received this communication in error,
please notify the sender immediately. Although SLT attempts to sweep
e-mail and attachments for viruses, it does not guarantee that both
are virus-free and accepts no liability for any damage sustained as
a result of viruses.


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir


Carlos Fuentes Bermejo carlos.fuentes@rediris.es
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - http://www.rediris.es/cert
PGP key: http://www.rediris.es/keyserver

This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential and/or privileged. If you are not the intended recipient please delete the original message and any copy of it from your computer system. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited unless proper authorization has been obtained for such action. If you have received this communication in error, please notify the sender immediately. Although SLT attempts to sweep e-mail and attachments for viruses, it does not guarantee that both are virus-free and accepts no liability for any damage sustained as a result of viruses.