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Currently running RT 3.4.1 with perl 5.8.4-8 and apache 2.0.53-5 on a
Debian box. I seem to have a small problem with QuickCreate.
I have one globally defined custom field, “CustomerId”. This seems to
work, except in one specific situation. When using the QuickCreate (in
top blue bar of screen, the pull down menu), no matter what I specify as
value for CustomerId, it will nog get recorded. When I edit the newly
created ticket, via “Basics” tab, I can specify a CustomerId which is
I’m not much of a coder, so, although I did have a look at the code, I’m
not able to find the reason myself. Is this a known issue? What should I
Thank in advance.
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