Problem with custom condition in scrip

RT Users
1

Hello,

I’ve been attempting to instruct rt to send emails ‘On Correspond’ to
‘Requestors’ and ‘Ccs’,
only if the email address of the user generating the transaction matches a
predetermined list (@domain1 or @domain2)

Following, the code I wrote for the ‘custom condition’:

#— begin code —
if ( $self->TransactionObj->Type ne ‘Create’
&&
!grep { $self->CurrentUser->EmailAddress =~ /$_$/ }
(‘@domain1’,‘@domain2’)
) {
return 0;
}

return 1;
#-- end code –

This is the “Basics” section of the scrip:
Description: On Correspond Notify Requestors and Ccs
Condition: User Defined
Action: Notify Requestors and Ccs
Template: Correspondence
Global
Enabled

Additionally, for testing purposes I took care of setting user@domain1 as a
‘requestor’

I’ve tested the code snippet on a regular perl script and it works 100% of
the time, however
RT is not doing what I need.

Any help will be highly appreciated

Hugo Escobar

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2

Hello,

I’ve been attempting to instruct rt to send emails ‘On Correspond’ to
‘Requestors’ and ‘Ccs’,
only if the email address of the user generating the transaction matches a
predetermined list (@domain1 or @domain2)

Following, the code I wrote for the ‘custom condition’:

#— begin code —
if ( $self->TransactionObj->Type ne ‘Create’
&&
!grep { $self->CurrentUser->EmailAddress =~ /$_$/ }
(‘@domain1’,‘@domain2’)
) {
return 0;
}

return 1;

RT->Logger->error($self->CurrentUser->EmailAddress); to see what the
email address is. It isn’t who you think it is. You want
$self->TransactionObj->CreatorObj->EmailAddress

Your check of ne ‘Create’ is also sort of non-sensical since it’ll
apply to transactions such as setting a status or changing a CF.

-kevin

3

Right, I wasn’t getting the email address. it works now.
ThanksOn Thu, May 22, 2014 at 4:35 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, May 21, 2014 at 10:12:03PM -0400, Hugo Escobar wrote:

Hello,

I’ve been attempting to instruct rt to send emails ‘On Correspond’ to
‘Requestors’ and ‘Ccs’,
only if the email address of the user generating the transaction matches
a
predetermined list (@domain1 or @domain2)

Following, the code I wrote for the ‘custom condition’:

#— begin code —
if ( $self->TransactionObj->Type ne ‘Create’
&&
!grep { $self->CurrentUser->EmailAddress =~ /$_$/ }
(‘@domain1’,‘@domain2’)
) {
return 0;
}

return 1;

RT->Logger->error($self->CurrentUser->EmailAddress); to see what the
email address is. It isn’t who you think it is. You want
$self->TransactionObj->CreatorObj->EmailAddress

Your check of ne ‘Create’ is also sort of non-sensical since it’ll
apply to transactions such as setting a status or changing a CF.

-kevin

–
RT Training - Boston, September 9-10
http://bestpractical.com/training

Hugo Escobar

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