Problem with creating tickets through email

Hello,

I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html

But i cant create a ticket through mail. Please help.

Please find below my fetchmailrc file.

set syslog;
set daemon 20;

poll pop.gmail.com proto pop3 port 995:
username rt@mydomain.in password ******** ssl mda “/usr/bin/perl
/usr/sbin/rt-mailgate --url http://192.168.1.138/rt3/ --queue General
–action correspond”

Its fetching mails from my mail account. There is no ticket created in my
RT.

Regards,
Rohith Babu PS
System Administrator
Valyoo Technologies.
+919990334811

Hello,

I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem with creating ticket
through mail. i have followed the blow link:
[1]http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html

But i cant create a ticket through mail. Please help.

Please find below my fetchmailrc file.

set syslog;
set daemon 20;

poll [2]pop.gmail.com proto pop3 port 995:
username [3]rt@mydomain.in password ******** ssl mda “/usr/bin/perl /usr/sbin/rt-mailgate
–url [4]http://192.168.1.138/rt3/ --queue General --action correspond”

Its fetching mails from my mail account. There is no ticket created in my RT.

And what do your RT logs say?

I have resolved the problem.

It was the problem with user privileges I have created a queue in which all
everybody have permission to create ticket and now i can generate ticket
through mailOn Wed, Feb 9, 2011 at 3:00 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote:

Hello,

I have configured rt-3.6.10 on my centos-5.5 machine. I am facing
problem with creating ticket
through mail. i have followed the blow link:
[1]
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html

But i cant create a ticket through mail. Please help.

Please find below my fetchmailrc file.

set syslog;
set daemon 20;

poll [2]pop.gmail.com proto pop3 port 995:
username [3]rt@mydomain.in password ******** ssl mda “/usr/bin/perl
/usr/sbin/rt-mailgate
–url [4]http://192.168.1.138/rt3/ --queue General --action
correspond”

Its fetching mails from my mail account. There is no ticket created in
my RT.

And what do your RT logs say?

Regards,
Rohith Babu PS
System Administrator
Valyoo Technologies.
+919990334811