Hey everyone,
I recently install RT using the following configuration:
RT 3.03
Redhat Fedora
FastCGI 2.4.2
Apache 1.3.29
MYSQL 4.0.17
After much trial and tribulation, I finally got RT up and running. My only
problem is during the creation of a new ticket. After I click the 'Create’
button on the ‘Create a new ticket’ screen, the browser hangs for a bit then
I get the standard Apache Internal Server Error page. Apache’s error logs
show the following:
[Wed Jan 7 14:16:49 2004] [error] [client 10.7.3.109] FastCGI: comm with
server “/usr/local/rt3/bin/mason_handler.fcgi” aborted: idle timeout (30
sec)
[Wed Jan 7 14:16:49 2004] [error] [client 10.7.3.109] FastCGI: incomplete
headers (0 bytes) received from server
"/usr/local/rt3/bin/mason_handler.fcgi"
But the really strange part is that the ticket itself does get created (I
see that the ticket gets created from the home page)! I haven’t encountered
any other errors during my testing of the rest of RT. Has anyone ever seen
this error or know what causes it? I searched the web and the RT archives
with no luck.
Thanks in advance!
Mike Ridilla
Network Admin - Global Compliance Services
Hey everyone,
I recently install RT using the following configuration:
RT 3.03
Can you verify that the problem still exists with a recent version of
RT, like 3.0.8?
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Hey everyone,
I recently install RT using the following configuration:
RT 3.03
Can you verify that the problem still exists with a recent version of
RT, like 3.0.8?
I just upgraded to 3.0.8 and I’m still having the same problems…any
thoughts/hints?
Thanks!
Mike Ridilla
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
I recently install RT using the following configuration:
RT 3.03
Can you verify that the problem still exists with a recent version of
RT, like 3.0.8?
I just upgraded to 3.0.8 and I’m still having the same problems…any
thoughts/hints?
Have a look at your error logs, as a first pass.
Thanks!
Mike Ridilla
–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
I recently install RT using the following configuration:
RT 3.03
Can you verify that the problem still exists with a recent version of
RT, like 3.0.8?
I just upgraded to 3.0.8 and I’m still having the same problems…any
thoughts/hints?
Have a look at your error logs, as a first pass.
This is the apache error log after I click the ‘Create’ button to create the
ticket and then get the apache internal server error:
[Wed Jan 7 16:57:49 2004] [error] [client 10.7.3.109] FastCGI: comm with
server “/usr/local/rt3/bin/mason_handler.fcgi” aborted: idle timeout (30
sec)
[Wed Jan 7 16:57:49 2004] [error] [client 10.7.3.109] FastCGI: incomplete
headers (0 bytes) received from server
“/usr/local/rt3/bin/mason_handler.fcgi”
Here is the access log from the same incident:
10.7.3.109 - - [07/Jan/2004:16:57:10 -0500] “POST /index.html HTTP/1.1” 200
7268
10.7.3.109 - - [07/Jan/2004:16:57:10 -0500] “GET /NoAuth/webrt.css HTTP/1.1”
200 6945
10.7.3.109 - - [07/Jan/2004:16:57:10 -0500] “GET /NoAuth/images//bplogo.gif
HTTP/1.1” 304 -
10.7.3.109 - - [07/Jan/2004:16:57:13 -0500] “GET /Ticket/Create.html?Queue=1
HTTP/1.1” 200 10139
10.7.3.109 - - [07/Jan/2004:16:57:13 -0500] “GET /NoAuth/webrt.css HTTP/1.1”
200 6945
10.7.3.109 - - [07/Jan/2004:16:57:13 -0500] “GET /NoAuth/images//bplogo.gif
HTTP/1.1” 304 -
10.7.3.109 - - [07/Jan/2004:16:57:49 -0500] “POST /Ticket/Create.html
HTTP/1.1” 500 628
Are there any other RT logs I should be aware of?
Thanks!
Mike Ridilla
Network Admin - GCS
Thanks!
Mike Ridilla
–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
At 02:23 PM 1/7/2004, Mike Ridilla wrote:
Wed Jan 7 14:16:49 2004] [error] [client 10.7.3.109] FastCGI: comm with
server “/usr/local/rt3/bin/mason_handler.fcgi” aborted: idle timeout (30 sec)
You might want to use the -idle-timeout option for the FastCgiServer
directive. Based on Jamie Wilkinson’s suggestion, I’ve set mine to 3600 and
haven’t had a problem. I’m also using Apache 2.0.48 on Fedora, so your
mileage may vary.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”