Hi all,
I've just set up RT 3.0.6, and was trying out the mailgate
functionality. I was unable to create a ticket from sending a mail to
rt@10.10.8.14 (box’s ip address). The logs from /var/log/maillog shows:
Oct 21 16:46:54 sgmshelpdesk sendmail[803]: h9L8hXB7000803:
from=paul.chan@u21global.com, size=75, class=0, nrcpts=1,
msgid=200310210846.h9L8hXB7000803@sgmshelpdesk.u21globalnet.com,
proto=SMTP, daemon=Daemon0, relay=sgmlpchan.u21globalnet.com
[10.10.8.143]
Oct 21 16:46:55 sgmshelpdesk smrsh: uid 8: attempt to use rt-mailgate
–queue Helpdesk --action correspond --url http://10.10.8.14/
Oct 21 16:46:55 sgmshelpdesk sendmail[1107]: h9L8hXB7000803:
to=“|/opt/rt3/bin/rt-mailgate --queue Helpdesk --action correspond --url
http://10.10.8.14/”, ctladdr=rt@sgmshelpdesk.u21globalnet.com (8/0),
delay=00:00:34, xdelay=00:00:01, mailer=prog, pri=30441, dsn=5.0.0,
stat=Service unavailable
Oct 21 16:46:55 sgmshelpdesk sendmail[1107]: h9L8hXB7000803:
h9L8ktB7001107: DSN: Service unavailable
Oct 21 16:46:55 sgmshelpdesk sendmail[1107]: h9L8ktB7001107:
to=paul.chan@u21global.com, delay=00:00:00, xdelay=00:00:00,
mailer=esmtp, pri=31465, relay=sgux1.u21global.com. [203.126.252.194],
dsn=2.0.0, stat=Sent (Ok: queued as 636EC17EFB3)
What is the problem, and can someone help me on this?
Best Regards
Paul