Hello,
I’ve made my first installation of Request Tracker (and I’ve got
version 3.0.2).
I’ve started from a relatively minimal installation of RedHat 7.3, and
from then on I satisfied all dependencies needed (I didn’t notice any
failure here).
Perl, apache and modperl are “as provided” by RedHat, and I’m using
PostgreSQL as the database backend.
I copied RT_Config.pm to RT_SiteConfig.pm what seemed appropriate.
Weird things:
-
nothing shows up on log even though I have:
Set($LogToSyslog, ‘debug’);
Set($LogToScreen, ‘debug’);
Set($LogToFile, ‘debug’);
Set($LogToFileNamed, ‘/opt/rt-3.0.2/var/log/rt.log’);
-
users seem to have serious problems
a) I can’t change passwords (even root’s)
If I change the password, I will no longer be able to log on.
Authentication always fails (nothing on logs, not even
apache’s – except for the GET’s and POST’s)
b) giving up changing the default password (since this is only
tests on a non networked machine), I create a user and give it
the password ‘ola123’ (without quotes).
This user fails authentication.
Going back to the root user, I try to see the list of users…
The created users is_not_listed.
I think it’s probably a bug, so I try to create it again:
surprise: “Name in use”
Looking at the database, the user is clearly there. I don’t
recognise the crypt method, which one is it? It doesn’t seem to
be md5, but it’s not crypt either, so I can’t even change the
database value “by hand” in order to make tests.
Is there something I could have screwed up that would cause this, or is
this a know bug? If so, anyone know if it’s corrected on CVS head so I
can at least try it out?
Regards and thanks in advance, Rui
- No matter how much you do, you never do enough – unknown
- Whatever you do will be insignificant,
| but it is very important that you do it – Gandhi
- So let’s do it…?
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Rui Miguel Seabra wrote:
- nothing shows up on log even though I have:
Set($LogToSyslog, ‘debug’);
Set($LogToScreen, ‘debug’);
Set($LogToFile, ‘debug’);
Set($LogToFileNamed, ‘/opt/rt-3.0.2/var/log/rt.log’);
Have you restarted apache since configuring this?
- users seem to have serious problems
a) I can’t change passwords (even root’s)
What version of Digest::MD5 do you have installed?
Older versions are believed to cause behaviour similar to this.
Going back to the root user, I try to see the list of users...
The created users _is_not_listed_.
Did you set the “Let this user access RT” and “Let this user be
granted rights” checkboxes on this user?
Looking at the database, the user is clearly there. I don't
recognise the crypt method, which one is it? It doesn't seem to
be md5, but it's not crypt either, so I can't even change the
database value "by hand" in order to make tests.
That really sounds like Digest::MD5 bogosity.
�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Hi,
Rui Miguel Seabra wrote:
- nothing shows up on log even though I have:
Set($LogToSyslog, ‘debug’);
Set($LogToScreen, ‘debug’);
Set($LogToFile, ‘debug’);
Set($LogToFileNamed, ‘/opt/rt-3.0.2/var/log/rt.log’);
Have you restarted apache since configuring this?
Yes. For every change I did in configurations of rt I restarted apache.
- users seem to have serious problems
a) I can’t change passwords (even root’s)
What version of Digest::MD5 do you have installed?
Older versions are believed to cause behaviour similar to this.
Old enough as in the version included in perl 5.6.1? Probably. I
installed the news one from CPAN and it now works as expected.
Going back to the root user, I try to see the list of users...
The created users _is_not_listed_.
Did you set the “Let this user access RT” and “Let this user be
granted rights” checkboxes on this user?
I checked the ‘Let this user access RT’ but not the other one. I just
created a new user with both boxes checked (there was still the
password problem). It now shows up, but but what’s the difference
between privileged and non-privileged users other than not showing up in
the Users/Select User section? Maybe RTFM 
Looking at the database, the user is clearly there. I don't
recognise the crypt method, which one is it? It doesn't seem to
be md5, but it's not crypt either, so I can't even change the
database value "by hand" in order to make tests.
That really sounds like Digest::MD5 bogosity.
It was fortunately. I was really depressed, maybe a Digest::MD5 version
check should be added!
Thanks for your assistance, Rui
- No matter how much you do, you never do enough – unknown
- Whatever you do will be insignificant,
| but it is very important that you do it – Gandhi
- So let’s do it…?
Please AVOID sending me WORD, EXCEL or POWERPOINT attachments.
See We Can Put an End to Word Attachments - GNU Project - Free Software Foundation
signature.asc (189 Bytes)