Problem with attachments section after upgrade

RT Users
1

Upgraded from 3.0.11 to 3.2.1. I’m having a problem with displaying a
ticket. It halts at the attachment section and gives the following
error:

error: Can’t call method “Next” on an undefined value at
/usr/local/rt3/share/html/Ticket/Elements/ShowAttachments line 67.
context:
…
63:
64: <%INIT>
65: my %documents;
66:
67: while ( my $attach = $Attachments->Next() ) {
68: next unless ($attach->Filename());
69: unshift( @{ $documents{ $attach->Filename } }, $attach );
70: }
71:
…
code stack:
/usr/local/rt3/share/html/Ticket/Elements/ShowAttachments:67
/usr/local/rt3/share/html/Ticket/Elements/ShowSummary:68
/usr/local/rt3/share/html/Ticket/Display.html:35
/usr/local/rt3/share/html/autohandler:199
raw error

I’ve tracked $Attachments back to
rt3/share/html/Ticket/Elements/FindAttachments:
my $attachments = RT::Attachments->new( $session{‘CurrentUser’} );

Got stuck trying to find what RT::Attachments is doing.

I’m guessing the DB modifications failed and the query that tries to
find the attachments is failing, but that’s as far as I’ve been able to
get.

Any help would be appreciated.

Roger Spencer
RSpencer@evare.com

2

Well, I got it working.

I installed to a new directory, pointed apache at it, and it works.

I think I made the mistake of not moving out the existing files before
the upgrade.

Roger Spencer
RSpencer@evare.com-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Spencer,
Roger
Sent: Monday, August 09, 2004 12:42 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem with attachments section after upgrade.

Upgraded from 3.0.11 to 3.2.1. I’m having a problem with displaying a
ticket. It halts at the attachment section and gives the following
error:

error: Can’t call method “Next” on an undefined value at
/usr/local/rt3/share/html/Ticket/Elements/ShowAttachments line 67.
context:
…
63:
64: <%INIT>
65: my %documents;
66:
67: while ( my $attach = $Attachments->Next() ) {
68: next unless ($attach->Filename());
69: unshift( @{ $documents{ $attach->Filename } }, $attach );
70: }
71:
…
code stack:
/usr/local/rt3/share/html/Ticket/Elements/ShowAttachments:67
/usr/local/rt3/share/html/Ticket/Elements/ShowSummary:68
/usr/local/rt3/share/html/Ticket/Display.html:35
/usr/local/rt3/share/html/autohandler:199
raw error

I’ve tracked $Attachments back to
rt3/share/html/Ticket/Elements/FindAttachments:
my $attachments = RT::Attachments->new( $session{‘CurrentUser’} );

Got stuck trying to find what RT::Attachments is doing.

I’m guessing the DB modifications failed and the query that tries to
find the attachments is failing, but that’s as far as I’ve been able to
get.

Any help would be appreciated.

Roger Spencer
RSpencer@evare.com

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