Problem with approval queues and tickets

RT 3.6.x
Centos OS

Documentation referred to wiki ApprovalCreation and RT Essentials Book

I have tried several options for the Queue (___Approvals) and my own queue, everything works as far as the ticket gets created, the approval ticket is created as well the only problem is it doesn’t show in the Queue, I can see the ticket which is referred to by it but not the approval ticket, when the approval ticket is opened the queue box says it’s in the correct queue. The process behind it works if I resolve the ticket the confirmation emails are sent etc, it’s just I can’t see the approval ticket.

Someone please save my sanity I have spent the last 4 hours looking at this.

Regards Simon

Hi Simon,
not sure if you fixed your problem already, but i think, the normal approval
tickets you can’t find directly inside the approval queue, they are of type:
approval and not of type ticket. you can open them via ticket number or
approval screen.

Torsten2009/11/3 Simon Dray Simon.Dray@antplc.com

RT 3.6.x

Centos OS

Documentation referred to wiki ApprovalCreation and RT Essentials Book

I have tried several options for the Queue (___Approvals) and my own queue,
everything works as far as the ticket gets created, the approval ticket is
created as well the only problem is it doesn’t show in the Queue, I can see
the ticket which is referred to by it but not the approval ticket, when the
approval ticket is opened the queue box says it’s in the correct queue. The
process behind it works if I resolve the ticket the confirmation emails are
sent etc, it’s just I can’t see the approval ticket.

Someone please save my sanity I have spent the last 4 hours looking at
this.

Regards Simon


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