Problem with Append to an existing ticket

RT Users
1

Hi

Earlier when I was sending an email with an existing ticket no, it was
getting appended to the same ticket. But suddenly it has stopped
working. I have no clue why. It says permission denied each time.
If anyone has any idea please let me know.

Regards

Nitin Singhal

nsinghal@osi-tech.com
singhal_mick@hotmail.com
Ph: +91 23390080 Ext: 326
Mobile: +91 9849084709

2

Maybe the subject (and tht ticket number) got scrambled.

HermannOn Wed, 4 Jun 2003, Nitin Singhal wrote:

Hi

Earlier when I was sending an email with an existing ticket no, it was
getting appended to the same ticket. But suddenly it has stopped
working. I have no clue why. It says permission denied each time.
If anyone has any idea please let me know.

Regards

Nitin Singhal

nsinghal@osi-tech.com
singhal_mick@hotmail.com
Ph: +91 23390080 Ext: 326
Mobile: +91 9849084709