Problem with AddTicketHistoryToMail Template

RT Users
1

I’ve tried using the template from AddTicketHistoryToMail - Request Tracker Wiki and the entire template works perfectly with the exception of displaying the ticket history.

This is a clean 3.8.1 install, no migration and only one queue. I get no errors and no other issues with the installation, the history displays in the web interface perfectly.

Thanks

  •    John
2

I can use the exact template in a 3.7.2 environment without any issues.

The problem area in the template which produces no output in 3.8.1 (the section is just blank) is:

Complete Ticket History
{
my $resolved_message = ‘’;
my $last_content = ‘’;

my $transactions = $Ticket->Transactions;
$transactions->Limit( FIELD => ‘Type’,
VALUE => ‘Correspond’,
ENTRYAGGREGATOR => ‘OR’,
OPERATOR => ‘=’, );

$transactions->Limit( FIELD => ‘Type’,
VALUE => ‘Comment’,
ENTRYAGGREGATOR => ‘OR’,
OPERATOR => ‘=’, );

while (my $transaction = $transactions->Next) {
my $attachments = $transaction->Attachments;

while (my $message = $attachments->Next) {
next unless $message->ContentType =~
m!^(text/plain|message|text$)!i;

 my $content = $message->Content;
 next unless $content;

 next if $last_content eq $content;
 $last_content = $content;

 my $subject = ($message->Subject || $Ticket->Subject);

 my $wrapper = Text::Wrapper->new(columns=>70);
 $content = $wrapper->wrap($content);

 $resolved_message .= "Subject: ";
 $resolved_message .= $subject;
 $resolved_message .= "\n";
 $resolved_message .= "From: ";
 $resolved_message .= $message->CreatorObj->RealName || $message->CreatorObj->EmailAddress;
 $resolved_message .= "\n";
 $resolved_message .= "Time: ";
 $resolved_message .= $message->CreatedObj->AsString;
 $resolved_message .= "\n";
 $resolved_message .= "\n";
 $resolved_message .= "$content\n";
 $resolved_message .= "------------------------------------------------\n";

}
}
$resolved_message;
}

Anyone have any ideas, or workarounds?

ThanksFrom: John Edwards
Sent: Tuesday, November 18, 2008 12:35 PM
To: ‘rt-users@lists.bestpractical.com’
Subject: Problem with AddTicketHistoryToMail Template

I’ve tried using the template from AddTicketHistoryToMail - Request Tracker Wiki and the entire template works perfectly with the exception of displaying the ticket history.

This is a clean 3.8.1 install, no migration and only one queue. I get no errors and no other issues with the installation, the history displays in the web interface perfectly.

Thanks

  •    John