I want to use approvals on resolve, but It
s doesnt work for me. Only on
I follow the instructions in the ApprovalCreation manual. I create the
PO-Req queue and the scrip and template bellow:
Content: Someone has created a purchase requisition. Please review and
approve it, so they can spend some money.
Description: Create PO Req approval
Condition: On Create
Action: Create Tickets
Template: Create Approval
s work Ok. When the ticket is created, RT create another ticket in the ___Approvals queue whith the link "Depends on". In addition, the ticket appear like "(pending approval)" until the user edsaaved enter and resolved the approval. At this moment the original ticket is resolved or rejecte d. On the other hand, I tried to obtain the same behaviour on resolve changing the scrip condition "On Create" to "On Resolve". In this case, wthe ticket is created, RT create another ticket in the ___Approvals queue whith the link "Depends on" too, but the ticket doesnt
appear like “(pending approval)” any more. Furthermore, the original ticket
always is resolved, even if I reject the approval.
I tried a lot of other things whitout success.
I understand the schema, but not the result.
I`m using rt-3.6.3 and suse 10.2.
Thanks you very much.