Hello:
I want to use approvals on resolve, but Its doesnt work for me. Only on
create.
I follow the instructions in the ApprovalCreation manual. I create the
PO-Req queue and the scrip and template bellow:
===Create-Ticket: poreq
Depended-On-By: TOP
Queue: ___Approvals
Type: approval
Owner: edsaacea
Content: Someone has created a purchase requisition. Please review and
approve it, so they can spend some money.
ENDOFCONTENT
Description: Create PO Req approval
Condition: On Create
Action: Create Tickets
Template: Create Approval
Stage: TransactionCreate
Its work Ok. When the ticket is created, RT create another ticket in the ___Approvals queue whith the link "Depends on". In addition, the ticket appear like "(pending approval)" until the user edsaaved enter and resolved the approval. At this moment the original ticket is resolved or rejecte d. On the other hand, I tried to obtain the same behaviour on resolve changing the scrip condition "On Create" to "On Resolve". In this case, wthe ticket is created, RT create another ticket in the ___Approvals queue whith the link "Depends on" too, but the ticket doesnt
appear like “(pending approval)” any more. Furthermore, the original ticket
always is resolved, even if I reject the approval.
I tried a lot of other things whitout success.
I understand the schema, but not the result.
I`m using rt-3.6.3 and suse 10.2.
Thanks you very much.