Problem when users are created automatically from rt-mailgate

RT Users
1

Hi all,
I have rt-mailgate configured and I am using outlook to create tickets
by sending a mail to help@example.com. After sending a mail to this
mail-id, the ticket is created but the problem arises when new users are
automatically created.

When users are automatically created, the users table has correct
entries (e.g:comments field in the Users table has “Autocreated on
ticket submission”)except for the Password field.
I tried passing the args{‘Password’} to be undef while creating the user
in the Users table, but still when the user is created a crypted
password is put in the password field.

Is there something which I am missing out?

Thanks
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 504-7180 phone
(402) 504-5180 fax

2

Hi all,
I have rt-mailgate configured and I am using outlook to create tickets
by sending a mail to help@example.com. After sending a mail to this
mail-id, the ticket is created but the problem arises when new users are
automatically created.

When users are automatically created, the users table has correct
entries (e.g:comments field in the Users table has “Autocreated on
ticket submission”)except for the Password field.
I tried passing the args{‘Password’} to be undef while creating the user
in the Users table, but still when the user is created a crypted
password is put in the password field.
RT by default creates record with “NO PASWORD” value in password field.

Is there something which I am missing out?
May be you’ve installed extension that generates passwords for newly
created users?

Thanks
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 504-7180 phone
(402) 504-5180 fax

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