Problem when trying to cc people RE tickets

RT Users
1

hi,

i seem to have a problem when trying to cc people RE tickets.

if i manually type in the email address into the cc field it works
fine. but if i add them as a person to the cc list and then comment on
a ticket the email does not seem to get sent.

any ideas?

thanks

kevin bailey

2

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Check your scrips. IIRC, the default scrips do not send comments to the
Cc Watchers.

Joby Walker
ITI SSG, University of Washington

PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Kevin Bailey wrote:

hi,

i seem to have a problem when trying to cc people RE tickets.

if i manually type in the email address into the cc field it works
fine. but if i add them as a person to the cc list and then comment on
a ticket the email does not seem to get sent.

any ideas?

thanks

kevin bailey

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3

i’ve actually RTFM and it looks like i should use the admin cc to get
comments cc’d out.

one thing which could be made clearer maybe - when you click on comment
the cc field is shown at the top of the screen.

this obviously looks as if the comment will be cc’d out.

maybe this field could be left out - or at least a note could be placed
there.

thanks,

kev

Kevin Bailey wrote:

4

Jay R. Ashworth wrote:>On Wed, Oct 05, 2005 at 09:34:55PM +0100, Kevin Bailey wrote:

i’ve actually RTFM and it looks like i should use the admin cc to get
comments cc’d out.

one thing which could be made clearer maybe - when you click on comment
the cc field is shown at the top of the screen.

this obviously looks as if the comment will be cc’d out.

maybe this field could be left out - or at least a note could be placed
there.

It is labeled on my 3.4.1 install. Not on yours?

Cheers,
– jra

i’m using debian stable and the version of request tracker is 3.0.12-7.

i see that there is a package version 3.4 - as i’m setting up a new
server i think i might try to get the latest version.

thanks for the heads up,

kevin

5

i’m using debian stable and the version of request tracker is
3.0.12-7.

Ah. Packaged code. :slight_smile:

i see that there is a package version 3.4 - as i’m setting up a new
server i think i might try to get the latest version.

If you’re going for production, I’d say 3.4.x (I think .4 or .5 is
current). If you don’t have to go to production immediately, you might
look at 3.5. I’m running, as I noted, 3.4.1 fairly happily, with a
couple of recently applied tweaks.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

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