I’ve been using rt1 for quite a while now with no problem, but I’m a
little confused by the way that I set up aliases to port to mailgate in
rt2. I have rt2 running on a different machine than my mailserver and I’m
just aliasing each of my rt1 queues to queue_name@rt.domain.com and it
works great, but rt2 doesn’t seem to work the same in that regard. From
the looks of the read me, it sounds like all of aliases on my mailserver
should point to rt@rt.domain.com with these lines in /etc/aliases:
rt-comment: “|/path/to/rt2/bin/rt-mailgate --queue general --action comment”
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action correspond”
Assuming I’m right up to that point, what seems to lose me the concept of
my “inital queue” which should be there in place of general.
I’ve also created a queue called newqueue, and uner global group rights,
given Everyone the right to create tickets. When I send an email to newqueue@domain.com, I get this returned to me:Date: Fri, 27 Jul 2001 13:39:24 -0400
From: darrell hyde rt@rt.domain.com
To: darrell@domain.com
Subject: [xxx-Support #] (_rt_system) RT Error: this is a test
There has been an error:
There has been an error with your request:
Your message is reproduced below:
I’m sure its something stupid, but I’ve read through the FAQs and docs
numerous times and I just can’t seem to find what I’m doing wrong. Any
input would be greatly appreciated.
I’ve been using rt1 for quite a while now with no problem, but I’m a
little confused by the way that I set up aliases to port to mailgate in
rt2. I have rt2 running on a different machine than my mailserver and I’m
just aliasing each of my rt1 queues to queue_name@rt.domain.com and it
works great, but rt2 doesn’t seem to work the same in that regard. From
the looks of the read me, it sounds like all of aliases on my mailserver
should point to rt@rt.domain.com with these lines in /etc/aliases:
rt-comment: “|/path/to/rt2/bin/rt-mailgate --queue general --action comment”
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action correspond”
Assuming I’m right up to that point, what seems to lose me the concept of
my “inital queue” which should be there in place of general.
I’ve also created a queue called newqueue, and uner global group rights,
given Everyone the right to create tickets. When I send an email to newqueue@domain.com, I get this returned to me:
Date: Fri, 27 Jul 2001 13:39:24 -0400
From: darrell hyde rt@rt.domain.com
To: darrell@domain.com
Subject: [xxx-Support #] (_rt_system) RT Error: this is a test
There has been an error:
There has been an error with your request:
Your message is reproduced below:
I’m sure its something stupid, but I’ve read through the FAQs and docs
numerous times and I just can’t seem to find what I’m doing wrong. Any
input would be greatly appreciated.
I’ve been using rt1 for quite a while now with no problem, but I’m a
little confused by the way that I set up aliases to port to mailgate in
rt2. I have rt2 running on a different machine than my mailserver and I’m
just aliasing each of my rt1 queues to queue_name@rt.domain.com and it
works great, but rt2 doesn’t seem to work the same in that regard. From
the looks of the read me, it sounds like all of aliases on my mailserver
should point to rt@rt.domain.com with these lines in /etc/aliases:
rt-comment: “|/path/to/rt2/bin/rt-mailgate --queue general --action comment”
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action correspond”
Assuming I’m right up to that point, what seems to lose me the concept of
my “inital queue” which should be there in place of general.
I’ve also created a queue called newqueue, and uner global group rights,
given Everyone the right to create tickets. When I send an email to newqueue@domain.com, I get this returned to me:
Date: Fri, 27 Jul 2001 13:39:24 -0400
From: darrell hyde rt@rt.domain.com
To: darrell@domain.com
Subject: [xxx-Support #] (_rt_system) RT Error: this is a test
There has been an error:
There has been an error with your request:
Your message is reproduced below:
I’m sure its something stupid, but I’ve read through the FAQs and docs
numerous times and I just can’t seem to find what I’m doing wrong. Any
input would be greatly appreciated.
