Problem w/ mailgate in rt2

I’ve been using rt1 for quite a while now with no problem, but I’m a
little confused by the way that I set up aliases to port to mailgate in
rt2. I have rt2 running on a different machine than my mailserver and I’m
just aliasing each of my rt1 queues to queue_name@rt.domain.com and it
works great, but rt2 doesn’t seem to work the same in that regard. From
the looks of the read me, it sounds like all of aliases on my mailserver
should point to rt@rt.domain.com with these lines in /etc/aliases:

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment"
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action correspond”

Assuming I’m right up to that point, what seems to lose me the concept of
my “inital queue” which should be there in place of general.

Right now I have newqueue@domain.com aliased to newqueue@rt.domain.com in
/etc/aliases on my rt machine I have:

rt: “|/usr/local/rt2/bin/rt-mailgate --queue newqueue --action correspond”

I’ve also created a queue called newqueue, and uner global group rights,
given Everyone the right to create tickets. When I send an email to
newqueue@domain.com, I get this returned to me:Date: Fri, 27 Jul 2001 13:39:24 -0400
From: darrell hyde rt@rt.domain.com
To: darrell@domain.com
Subject: [xxx-Support #] (_rt_system) RT Error: this is a test

There has been an error:
There has been an error with your request:

Your message is reproduced below:

I’m sure its something stupid, but I’ve read through the FAQs and docs
numerous times and I just can’t seem to find what I’m doing wrong. Any
input would be greatly appreciated.

Thanks!

  • Darrell

Um, that’s an RT 1.0 error message, not a 2.0 error. I suspect that your
sendmail aliasing isn’t “working great” :confused:

    -jOn Fri, Jul 27, 2001 at 01:54:47PM -0400, Darrell Hyde wrote:

I’ve been using rt1 for quite a while now with no problem, but I’m a
little confused by the way that I set up aliases to port to mailgate in
rt2. I have rt2 running on a different machine than my mailserver and I’m
just aliasing each of my rt1 queues to queue_name@rt.domain.com and it
works great, but rt2 doesn’t seem to work the same in that regard. From
the looks of the read me, it sounds like all of aliases on my mailserver
should point to rt@rt.domain.com with these lines in /etc/aliases:

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment"
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action correspond”

Assuming I’m right up to that point, what seems to lose me the concept of
my “inital queue” which should be there in place of general.

Right now I have newqueue@domain.com aliased to newqueue@rt.domain.com in
/etc/aliases on my rt machine I have:

rt: “|/usr/local/rt2/bin/rt-mailgate --queue newqueue --action correspond”

I’ve also created a queue called newqueue, and uner global group rights,
given Everyone the right to create tickets. When I send an email to
newqueue@domain.com, I get this returned to me:

Date: Fri, 27 Jul 2001 13:39:24 -0400
From: darrell hyde rt@rt.domain.com
To: darrell@domain.com
Subject: [xxx-Support #] (_rt_system) RT Error: this is a test

There has been an error:
There has been an error with your request:

Your message is reproduced below:

I’m sure its something stupid, but I’ve read through the FAQs and docs
numerous times and I just can’t seem to find what I’m doing wrong. Any
input would be greatly appreciated.

Thanks!

  • Darrell

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

I think you may kick yourself with this one…
try running ‘newaliases’ - it looks like it’s still running the old rt mailgate.

-Feargal.On Fri, 27 Jul 2001 13:54:47 -0400 (EDT) Darrell Hyde darrell@magpage.com wrote:

I’ve been using rt1 for quite a while now with no problem, but I’m a
little confused by the way that I set up aliases to port to mailgate in
rt2. I have rt2 running on a different machine than my mailserver and I’m
just aliasing each of my rt1 queues to queue_name@rt.domain.com and it
works great, but rt2 doesn’t seem to work the same in that regard. From
the looks of the read me, it sounds like all of aliases on my mailserver
should point to rt@rt.domain.com with these lines in /etc/aliases:

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment"
rt: “|/path/to/rt2/bin/rt-mailgate --queue general --action correspond”

Assuming I’m right up to that point, what seems to lose me the concept of
my “inital queue” which should be there in place of general.

Right now I have newqueue@domain.com aliased to newqueue@rt.domain.com in
/etc/aliases on my rt machine I have:

rt: “|/usr/local/rt2/bin/rt-mailgate --queue newqueue --action correspond”

I’ve also created a queue called newqueue, and uner global group rights,
given Everyone the right to create tickets. When I send an email to
newqueue@domain.com, I get this returned to me:

Date: Fri, 27 Jul 2001 13:39:24 -0400
From: darrell hyde rt@rt.domain.com
To: darrell@domain.com
Subject: [xxx-Support #] (_rt_system) RT Error: this is a test

There has been an error:
There has been an error with your request:

Your message is reproduced below:

I’m sure its something stupid, but I’ve read through the FAQs and docs
numerous times and I just can’t seem to find what I’m doing wrong. Any
input would be greatly appreciated.

Thanks!

  • Darrell

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly,
Systems Administrator,
The CIA.

I succesfully installed RT version 2.0.4 and I can use the WebUI,
however I cannot send e-mail to it.

First I got the following error:

smrsh: uid 8: attempt to use rt-mailgate --queue general --action
correspond
sendmail: to="|/var/rt2/bin/rt-mailgate --queue general --action
correspond", ctladdr=rt@helpdesk.a-aarhus.dk (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30055, dsn=5.0.0, stat=Service
unavailable
sendmail: DSN: Service unavailable

After looking through the rt-users mails, I added the following link:

ln -sf /var/rt2/bin/rt-mailgate /etc/smrsh/

Now I get the following error:

sendmail: to="|/var/rt2/bin/rt-mailgate --queue general --action
correspond", ctladdr=rt@helpdesk.a-aarhus.dk (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30054, dsn=5.3.0, stat=unknown mailer
error 2
sendmail[1282]: f736MS201281: f736MS201282: DSN: unknown mailer error 2

Any ideas?

Sendmail works fine when sending to username@helpdesk.a-aarhus.dk

Ole Schelde
Aarhus School of Architecture