Problem viewing "All My Open Tickets"

RT Users
1

For those following the continuing saga of the complete reinstall, it’s been
a LONG time coming, but I’m FINALLY up and running. To “give back” to the
community a bit (if such a thing is really possible for such a newbie), I’ve
created an exhaustive document covering the COMPLETE, end to end
installation of RT3.8.1 on Ubuntu 8.04 on a Virtual Server spun up on the
free vmware. I’m not quite done, but when I am, I’ll post it here if there’s
any interest.

In the mean time, here is a problem I’m currently having:

The link on the home page is:

http://mrs-stanwyk.corp.delivra.com/rt/Search/Results.html?Format='%20%20%20<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23'%2C '<small>__Requestors__<%2Fsmall>'%2C '<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject'%2C '__Status__'%2C '__QueueName__'%2C '__Priority__'&Order=ASC|ASC|ASC|ASC&OrderBy=Status|Priority||&Query=%20Owner%20%3D%20'cnelson'%20AND%20Status%20!%3D%20'resolved'&RowsPerPage=0&SearchType=Ticket

I’m not sure what I’m doing wrong. Any help is appreciated.
-Chris

2

For those following the continuing saga of the complete reinstall, it’s been
a LONG time coming, but I’m FINALLY up and running. To “give back” to the
community a bit (if such a thing is really possible for such a newbie), I’ve
created an exhaustive document covering the COMPLETE, end to end
installation of RT3.8.1 on Ubuntu 8.04 on a Virtual Server spun up on the
free vmware. I’m not quite done, but when I am, I’ll post it here if there’s
any interest.
That will be interesting.

In the mean time, here is a problem I’m currently having:

The link on the home page is:

http://mrs-stanwyk.corp.delivra.com/rt/Search/Results.html?Format='%20%20%20<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23'%2C '<small>__Requestors__<%2Fsmall>'%2C '<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject'%2C '__Status__'%2C '__QueueName__'%2C '__Priority__'&Order=ASC|ASC|ASC|ASC&OrderBy=Status|Priority||&Query=%20Owner%20%3D%20'cnelson'%20AND%20Status%20!%3D%20'resolved'&RowsPerPage=0&SearchType=Ticket

I’m not sure what I’m doing wrong. Any help is appreciated.
Where is the problem you’re talking about? I see nothing terribly
wrong with the link.

-Chris

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

3

Very weird - today it works. Yesterday, the link was taking me to a blank
page.

It is asking me to login - which is strange. I’ve been seeing several places
where it prompts me to login - and I saw several posts about this. I added
the line:

Set($WebSessionClass , ‘Apache::Session::File’);

To /opt/rt3/bin/RT_SiteConfig.pm when I installed (hoping the problem would
go away).

Anyway, thanks,
-ChrisOn Tue, Sep 16, 2008 at 5:47 PM, Ruslan Zakirov ruz@bestpractical.comwrote:

On Tue, Sep 16, 2008 at 9:31 PM, Chris Nelson cnelson@delivra.com wrote:

For those following the continuing saga of the complete reinstall, it’s
been
a LONG time coming, but I’m FINALLY up and running. To “give back” to the
community a bit (if such a thing is really possible for such a newbie),
I’ve
created an exhaustive document covering the COMPLETE, end to end
installation of RT3.8.1 on Ubuntu 8.04 on a Virtual Server spun up on the
free vmware. I’m not quite done, but when I am, I’ll post it here if
there’s
any interest.
That will be interesting.

In the mean time, here is a problem I’m currently having:

The link on the home page is:

http://mrs-stanwyk.corp.delivra.com/rt/Search/Results.html?Format='%20%20%20<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23'%2C '<small>__Requestors__<%2Fsmall>'%2C '<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject'%2C '__Status__'%2C '__QueueName__'%2C '__Priority__'&Order=ASC|ASC|ASC|ASC&OrderBy=Status|Priority||&Query=%20Owner%20%3D%20'cnelson'%20AND%20Status%20!%3D%20'resolved'&RowsPerPage=0&SearchType=Tickethttp://mrs-stanwyk.corp.delivra.com/rt/Search/Results.html?Format='%20%20%20<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23'%2C '<small>__Requestors__<%2Fsmall>'%2C '<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject'%2C '__Status__'%2C '__QueueName__'%2C '__Priority__'&Order=ASC|ASC|ASC|ASC&OrderBy=Status|Priority||&Query=%20Owner%20%3D%20'cnelson'%20AND%20Status%20!%3D%20'resolved'&RowsPerPage=0&SearchType=Ticket

I’m not sure what I’m doing wrong. Any help is appreciated.
Where is the problem you’re talking about? I see nothing terribly
wrong with the link.

-Chris

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

4

Now that I think about it - I did clear my cache and related cookies late
yesterday, I’ll bet it was just a cached page or something.On Wed, Sep 17, 2008 at 8:33 AM, Chris Nelson cnelson@delivra.com wrote:

Very weird - today it works. Yesterday, the link was taking me to a blank
page.

It is asking me to login - which is strange. I’ve been seeing several
places where it prompts me to login - and I saw several posts about this. I
added the line:

Set($WebSessionClass , ‘Apache::Session::File’);

To /opt/rt3/bin/RT_SiteConfig.pm when I installed (hoping the problem would
go away).

Anyway, thanks,
-Chris

On Tue, Sep 16, 2008 at 5:47 PM, Ruslan Zakirov ruz@bestpractical.comwrote:

On Tue, Sep 16, 2008 at 9:31 PM, Chris Nelson cnelson@delivra.com wrote:

For those following the continuing saga of the complete reinstall, it’s
been
a LONG time coming, but I’m FINALLY up and running. To “give back” to
the
community a bit (if such a thing is really possible for such a newbie),
I’ve
created an exhaustive document covering the COMPLETE, end to end
installation of RT3.8.1 on Ubuntu 8.04 on a Virtual Server spun up on
the
free vmware. I’m not quite done, but when I am, I’ll post it here if
there’s
any interest.
That will be interesting.

In the mean time, here is a problem I’m currently having:

The link on the home page is:

http://mrs-stanwyk.corp.delivra.com/rt/Search/Results.html?Format='%20%20%20<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23'%2C '<small>__Requestors__<%2Fsmall>'%2C '<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject'%2C '__Status__'%2C '__QueueName__'%2C '__Priority__'&Order=ASC|ASC|ASC|ASC&OrderBy=Status|Priority||&Query=%20Owner%20%3D%20'cnelson'%20AND%20Status%20!%3D%20'resolved'&RowsPerPage=0&SearchType=Tickethttp://mrs-stanwyk.corp.delivra.com/rt/Search/Results.html?Format='%20%20%20<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23'%2C '<small>__Requestors__<%2Fsmall>'%2C '<b><a%20href%3D"%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject'%2C '__Status__'%2C '__QueueName__'%2C '__Priority__'&Order=ASC|ASC|ASC|ASC&OrderBy=Status|Priority||&Query=%20Owner%20%3D%20'cnelson'%20AND%20Status%20!%3D%20'resolved'&RowsPerPage=0&SearchType=Ticket

I’m not sure what I’m doing wrong. Any help is appreciated.
Where is the problem you’re talking about? I see nothing terribly
wrong with the link.

-Chris

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.