Problem upgrading to 3.8.1: slow when I click on "new search"

RT Users
1

Hi,

I am upgrading to RT 3.8.1 on an ubuntu vm. Everything seems to be
working ok except that when I click on Tickets->New Search, the
response time is very slow. Other functions seem lightning fast!

I am running mysql-server 5.0.51a-3ubuntu5.1.

I am wondering if anyone has any tips as to how I can improve the
speed of Tickets->New Search?

Thanks so much:)

Joy

2

Is select box with owners very long?On Tue, Oct 28, 2008 at 6:18 PM, Joy Veronneau jv11@cornell.edu wrote:

Hi,

I am upgrading to RT 3.8.1 on an ubuntu vm. Everything seems to be
working ok except that when I click on Tickets->New Search, the
response time is very slow. Other functions seem lightning fast!

I am running mysql-server 5.0.51a-3ubuntu5.1.

I am wondering if anyone has any tips as to how I can improve the
speed of Tickets->New Search?

Thanks so much:)

Joy

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3

I solved this problem by checking the privileges on the configuration-

queues->group rights. One group had “everyone” with “own ticket” and
once I removed that, the search screen loaded as fast as any of the
other screens.

JoyOn Oct 28, 2008, at 12:47 PM, Ruslan Zakirov wrote:

Is select box with owners very long?

On Tue, Oct 28, 2008 at 6:18 PM, Joy Veronneau jv11@cornell.edu wrote:

Hi,

I am upgrading to RT 3.8.1 on an ubuntu vm. Everything seems to be
working ok except that when I click on Tickets->New Search, the
response time is very slow. Other functions seem lightning fast!

I am running mysql-server 5.0.51a-3ubuntu5.1.

I am wondering if anyone has any tips as to how I can improve the
speed of Tickets->New Search?

Thanks so much:)

Joy