Problem upgrading RTFM from 2.0.4 to 2.2.0RC1

RT Users
1

I suspect – nay, assume – this is just my ignorance.

I have RTFM 2.0.4 running happily, wanted to upgrade to 2.2.0RC1.

I downloaded 2.2.0RC1 and un-tarred it.

The README that results says to:

  1. perl Makefile.PL

  2. perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1

That second step fails, saying it can’t locate YAML.pm. Indeed, neither can I.

Are the instructions just out of date?

Hmm, OK, I got brave and did a “make install” after the failure, and it seemed to work OK. So I guess this note is just out there as an FYI for the next ignorant soul who trips over this…

…phsiii

Phil Smith III

2

That second step fails, saying it can’t locate YAML.pm. Indeed, neither can I.

Install the YAML distribution from CPAN (YAML-1.31 - YAML Ain't Markup Language™ - metacpan.org).

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

That second step fails, saying it can’t locate YAML.pm. Indeed, neither can I.

When you typed “perl Makefile.PL” for RTFM, didn’t it prompt you to
install YAML?

4

No, it did not. But I did fight my way to getting it right. I think the errors (and I’m to blame for most/all of them!) were:

  1. The README doesn’t mention YAML, so I didn’t install it.
  2. The ‘perl Makefile.PL’ either didn’t tell me that YAML was missing or didn’t make it clear enough.
  3. ‘make install’ (2.2.0RC1) sorta kinda worked but not really.
  4. Since the convergence of RTFM and RT in 2.2 made the Custom Fields pages look a lot more similar, it wasn’t obvious to me that I was almost to the end of the road, and I kept going back.

Ultimately, I went back to square 1 (now that YAML was installed), went through the entire upgrade process (including the rt-setup-database steps, which I think I didn’t get to before because the ‘make install’ failed, and then bloody FORGOT about when I went back and ‘make install’ worked).

The only problem after that was that the Mason cache had to be deleted. I’ve been doing this by going to /opt/rt3/var/mason_data/ and doing a ‘rm -rf obj’ while httpd is stopped. This was sort of a SWAG; the Mason folks swear up and down that this shouldn’t be necessary. But until I did that, I was still getting results that were clearly due to old, compiled versions being run.

Thanks for your forbearance and help (Jesse, Michael, Todd); I’ve learned a lot, and in the end, it’s now working!

Cheers,

…phsiii-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Thursday, February 23, 2006 4:34 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem upgrading RTFM from 2.0.4 to 2.2.0RC1

On Thu, Feb 23, 2006 at 04:31:05PM -0500, Michael S. Liebman wrote:

On Thu, Feb 23, 2006 at 02:43:26PM -0500, Phil Smith III wrote:

That second step fails, saying it can’t locate YAML.pm. Indeed, neither can I.

When you typed “perl Makefile.PL” for RTFM, didn’t it prompt you to install YAML?