Problem upgrading from 3.4.3 to 3.5.2

RT Users
1

Hello Everyone,

We’re trying to upgrade from 3.4.3 to 3.5.2 and we have encountered
problems. The “make upgrade” seems to work fine, but when we run

/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
–action schema --datadir etc/upgrade/3.5.1

we get the error:

Creating database schema.
Couldn’t find schema file for mysql

The only item in etc/upgrade whose name is greater than
our previously installed RT version is 3.5.1.

Can anyone point us in the right direction?

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 211586

2

Hi RT Users,

i’m trying to migrate from RT 2.0.15 to RT 3.0.9.

i have successfully dumped the DB with the latest rt2-to-rt3 Script and
trying to use the dumpfile-to-rt-3.0 /tmp/rt2dump/

I have change the dumpfile-to-rt-3.0 at the use libs line to point to the
correct rt3 instance.

I have also installed a fresh RT3.0.9 and tested, its working. If i start
the import Script i get tonns of errors like this:

uCreating user Unnamed user 3682
.[Mon Aug 22 10:42:44 2005] [error]: Could not create a new user -
(/opt/rt309/lib/RT/User_Overlay.pm:282)
Failed to create user for$VAR1 = {
‘CryptedPassword’ => undef,
‘Name’ => ‘Unnamed user 3682’
};

I have installed the RT to /opt/rt309 thats all correct.

Line 282 from User_Overlay.pm look like: 282
$RT::Logger->error("Could not create a new user - " .join(‘-’. %args));

Need help pls.-

Torsten

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm
IT Security Engineer

Kuehne + Nagel
HAM-MI-C

Ferdinand Strasse 29-33
20095 Hamburg / Germany

Tel: +49 40 329 15 199
Mail: torsten.brumm@kuehne-nagel.com
ICQ: 78258840

3

Hello Everyone,

We’re trying to upgrade from 3.4.3 to 3.5.2 and we have encountered
problems. The “make upgrade” seems to work fine, but when we run

/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
–action schema --datadir etc/upgrade/3.5.1

we get the error:

Creating database schema.
Couldn’t find schema file for mysql

The only item in etc/upgrade whose name is greater than
our previously installed RT version is 3.5.1.

I thought we’d cleaned up that error message. But the short version is
“that’s not a problem. there were no schema changes.” It should be safe
to ignore.