Problem to use RT-IR

RTIR
1

Hello guys (sorry for my English :slight_smile: ),

Iā€™ve installed RT IR 2.4.2 on RT 3.8.6 (with RTFM 2.4.2). Everything is
fine.

I modified the RT_Siteconfig.pm to put ā€˜RT::IRā€™ in @Plugins

I try to connect on the web interface and Iā€™ve got a ā€œ500 internal
server errorā€

In the Apache error log, I can see this :

Global symbol ā€œ@QUEUESā€ requires explicit package name at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 193.

BEGIN not safe after errorsā€“compilation aborted at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 240.

Can you help for this ? Do you need more information ?

Thanks for your help

David MATTON

2

I posted a work around to this on 24 Nov. (Re: Installation problem).

MATTON David wrote:

Hello guys (sorry for my English :slight_smile: ),

Iā€™ve installed RT IR 2.4.2 on RT 3.8.6 (with RTFM 2.4.2). Everything is
fine.

I modified the RT_Siteconfig.pm to put ā€˜RT::IRā€™ in @Plugins

I try to connect on the web interface and Iā€™ve got a ā€œ500 internal
server errorā€

In the Apache error log, I can see this :

Global symbol ā€œ@QUEUESā€ requires explicit package name at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 193.

BEGIN not safe after errorsā€“compilation aborted at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 240.

Can you help for this ? Do you need more information ?

Thanks for your help

David MATTON

Randy Smith

http://perlstalker.blogspot.com/