Problem to use RT-IR

Hello guys (sorry for my English :slight_smile: ),

I’ve installed RT IR 2.4.2 on RT 3.8.6 (with RTFM 2.4.2). Everything is
fine.

I modified the RT_Siteconfig.pm to put ‘RT::IR’ in @Plugins

I try to connect on the web interface and I’ve got a “500 internal
server error”

In the Apache error log, I can see this :

Global symbol “@QUEUES” requires explicit package name at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 193.

BEGIN not safe after errors–compilation aborted at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 240.

Can you help for this ? Do you need more information ?

Thanks for your help

David MATTON

I posted a work around to this on 24 Nov. (Re: Installation problem).

MATTON David wrote:

Hello guys (sorry for my English :slight_smile: ),

I’ve installed RT IR 2.4.2 on RT 3.8.6 (with RTFM 2.4.2). Everything is
fine.

I modified the RT_Siteconfig.pm to put ‘RT::IR’ in @Plugins

I try to connect on the web interface and I’ve got a “500 internal
server error”

In the Apache error log, I can see this :

Global symbol “@QUEUES” requires explicit package name at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 193.

BEGIN not safe after errors–compilation aborted at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 240.

Can you help for this ? Do you need more information ?

Thanks for your help


David MATTON

Randy Smith


http://perlstalker.blogspot.com/