Problem setting up RT-mailgate

Hi, please can someone help me.

When I send an email to my newly setup RT server, there seems to be a
miscommunication between the email and the RT software. Can anybody assist
me please?

I’m running Ubuntu server

Alias setup:

rt: “|/usr/bin/rt-mailgate --queue villas --action comment --url
http://cat.getmyip.com

/var/log/mail.log:

Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
to=rt@cat.getmyip.com, relay=local, delay=0.5, delays=0.18/0.01/0/0.31,
dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
Occurred ================= 404 Not Found )

My rt-mailgate is in /usr/bin

whereis request-tracker3.6:

request-tracker3: /etc/request-tracker3.6 /usr/share/request-tracker3.6

Thanks, Cobus

rt: “|/usr/bin/rt-mailgate --queue villas --action comment --url
http://cat.getmyip.com

Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
to=rt@cat.getmyip.com, relay=local, delay=0.5, delays=0.18/0.01/0/0.31,
dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
Occurred ================= 404 Not Found )

And can you access RT at http://cat.getmyip.com from the machine
itself? It would seem not, that’s what you need to fix, tell
rt-mailgate where RT really is.

The probable problem is that the server cannot resolve its own name.

whereis request-tracker3.6:
If you’re setting up a new installation you shouldn’t really be
installing 3.6, Ubuntu packages be damned.

I’m just curious is this bad that Unbuntu has this setup. I did the same
thing and it works.On Sat, Sep 26, 2009 at 10:53 AM, Jerrad Pierce < jpierce@cambridgeenergyalliance.org> wrote:

rt: “|/usr/bin/rt-mailgate --queue villas --action comment --url
http://cat.getmyip.com

Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
to=rt@cat.getmyip.com, relay=local, delay=0.5,
delays=0.18/0.01/0/0.31,
dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
Occurred ================= 404 Not Found )

And can you access RT at http://cat.getmyip.com from the machine
itself? It would seem not, that’s what you need to fix, tell
rt-mailgate where RT really is.

The probable problem is that the server cannot resolve its own name.

whereis request-tracker3.6:
If you’re setting up a new installation you shouldn’t really be
installing 3.6, Ubuntu packages be damned.


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I’m just curious is this bad that Unbuntu has this setup. I did the same
thing and it works.
It’s old software. Would you still install a 2.4 kernel, or Apache 1.3
(2.0 would be a better analogy except that 2.2 is fairly recent). If you
have no legacy system to support, use a modern system so that you
can take advantage of the newest features and support from the
community; there are still 3.6 installations but based on list traffic 3.8
is dominant.
Cambridge Energy Alliance: Save money. Save the planet.

Jerrad was right, my internal network uses the IP address 10.0.0.11 instead
of the domain name that is used from the outside to find the machine.

Regards,

CobusFrom: John Haggerty [mailto:bouncyinc@gmail.com]
Sent: 26 September 2009 06:59 PM
To: Jerrad Pierce; bouncyinc.rt@gmail.com
Cc: Cobus ; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem setting up RT-mailgate

I’m just curious is this bad that Unbuntu has this setup. I did the same
thing and it works.

rt: “|/usr/bin/rt-mailgate --queue villas --action comment --url
http://cat.getmyip.com

Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
to=rt@cat.getmyip.com, relay=local, delay=0.5, delays=0.18/0.01/0/0.31,
dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
Occurred ================= 404 Not Found )

And can you access RT at http://cat.getmyip.com from the machine
itself? It would seem not, that’s what you need to fix, tell
rt-mailgate where RT really is.

The probable problem is that the server cannot resolve its own name.

whereis request-tracker3.6:
If you’re setting up a new installation you shouldn’t really be
installing 3.6, Ubuntu packages be damned.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com