Problem setting up RT-mailgate

Hi, please can someone help me.

When I send an email to my newly setup RT server, there seems to be a
miscommunication between the email and the RT software. Can anybody assist
me please?

I’m running Ubuntu server

Alias setup:

rt: “|/usr/bin/rt-mailgate --queue villas --action comment --url
http://cat.getmyip.com

/var/log/mail.log:

Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
to=rt@cat.getmyip.com, relay=local, delay=0.5, delays=0.18/0.01/0/0.31,
dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
Occurred ================= 404 Not Found )

My rt-mailgate is in /usr/bin

whereis request-tracker3.6:

request-tracker3: /etc/request-tracker3.6 /usr/share/request-tracker3.6

Thanks, Cobus

I’m just curious is this bad that Unbuntu has this setup. I did the same
thing and it works.On Sat, Sep 26, 2009 at 10:53 AM, Jerrad Pierce < jpierce@cambridgeenergyalliance.org> wrote:

rt: “|/usr/bin/rt-mailgate --queue villas --action comment --url
http://cat.getmyip.com

Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
to=rt@cat.getmyip.com, relay=local, delay=0.5,
delays=0.18/0.01/0/0.31,
dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
Occurred ================= 404 Not Found )

And can you access RT at http://cat.getmyip.com from the machine
itself? It would seem not, that’s what you need to fix, tell
rt-mailgate where RT really is.

The probable problem is that the server cannot resolve its own name.

whereis request-tracker3.6:
If you’re setting up a new installation you shouldn’t really be
installing 3.6, Ubuntu packages be damned.


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Jerrad was right, my internal network uses the IP address 10.0.0.11 instead
of the domain name that is used from the outside to find the machine.

Regards,

CobusFrom: John Haggerty [mailto:bouncyinc@gmail.com]
Sent: 26 September 2009 06:59 PM
To: Jerrad Pierce; bouncyinc.rt@gmail.com
Cc: Cobus ; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem setting up RT-mailgate

I’m just curious is this bad that Unbuntu has this setup. I did the same
thing and it works.

rt: “|/usr/bin/rt-mailgate --queue villas --action comment --url
http://cat.getmyip.com

Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
to=rt@cat.getmyip.com, relay=local, delay=0.5, delays=0.18/0.01/0/0.31,
dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
Occurred ================= 404 Not Found )

And can you access RT at http://cat.getmyip.com from the machine
itself? It would seem not, that’s what you need to fix, tell
rt-mailgate where RT really is.

The probable problem is that the server cannot resolve its own name.

whereis request-tracker3.6:
If you’re setting up a new installation you shouldn’t really be
installing 3.6, Ubuntu packages be damned.
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com