Problem sending OnTransaction email to AdminCc of

i haven’t been able to get the “OnTranscation NotifyAdminCcs with
template Transaction” Scrip to work well. on a new ticket, ownership
change, status change, etc i expect AdminCcs to be notified of the
transaction but that doesn’t happen… well that is right AWAy at least.

what happens is that a new file is created in /var/log/rt2 with a log
message of:
“RT::Action::Notify=HASH(0xa3c100c): Could not send mail for

root at the local machine also gets a email message similar to…
The original message was received at Tue, 4 Sep 2001 15:34:00 -0700
from apache@localhost

----- The following addresses had permanent fatal errors -----
‘AdminCc of Ticket #15’:;

----- Transcript of session follows -----
501 5.1.3 ‘AdminCc of Ticket #15’:;… List:; syntax
illegal for
recipient addresses

in which the To: field of the email message is:

which looks to be the source of the problem. i’ve already defined two
users of the queue as AdminCc… weird part is they don’t receive
anything until maybe a FULL HOUR after the first transcation on the
ticket was made… then they get a flurry of them. HELP! any ideas?

john castillo

There’s a setting in the config that tells it to use friendly to lines, or
pretty to lines or something. Turn it off.

The email should still go through ok to the proper people though.

Joe Gooch