i haven’t been able to get the “OnTranscation NotifyAdminCcs with
template Transaction” Scrip to work well. on a new ticket, ownership
change, status change, etc i expect AdminCcs to be notified of the
transaction but that doesn’t happen… well that is right AWAy at least.
what happens is that a new file is created in /var/log/rt2 with a log
message of:
“RT::Action::Notify=HASH(0xa3c100c): Could not send mail for
RT::Transaction=HASH(0xa2b13d8)”
root at the local machine also gets a email message similar to…
The original message was received at Tue, 4 Sep 2001 15:34:00 -0700
from apache@localhost
----- The following addresses had permanent fatal errors -----
‘AdminCc of amplified.com Ticket #15’:;
----- Transcript of session follows -----
501 5.1.3 ‘AdminCc of amplified.com Ticket #15’:;… List:; syntax
illegal for
recipient addresses
in which the To: field of the email message is:
which looks to be the source of the problem. i’ve already defined two
users of the queue as AdminCc… weird part is they don’t receive
anything until maybe a FULL HOUR after the first transcation on the
ticket was made… then they get a flurry of them. HELP! any ideas?
john castillo