Problem sending email - MIME Tools error

Hi,

  • I have a user that sent in 4 emails in a row.
  • All four tickets were created in RT (RT 3.0.8).
  • ONLY 2 auto-replies were sent.
  • Below is an excerpt of the auto-reply scrip being run for one of the
    tickets whose auto-reply was not sent.

I running Perl 5.8.3 with MIME::Tools 5.411.

Any idea why I’m getting this behaviour?

Thanks,

SH

RT Logs

[Thu Jan 27 15:42:27 2005] [debug]: Converting ‘ISO-8859-1’ to 'utf-8’
for text/plain - Visual signatures
(/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/I18N.pm:200)
[Thu Jan 27 15:42:27 2005] [info]:
rt-3.0.8-4550-47082.8.63809099219488@cae.com #4550/47082 - Scrip 2
(/var/www/esg.c
ae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:92)
[Thu Jan 27 15:42:27 2005] [crit]:
rt-3.0.8-4550-47082.8.63809099219488@cae.com
Could not send mail. -$/ as given is currently unsupported at
/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm
line 140

Stack:
[/usr/local/lib/perl5/5.8.3/Carp.pm:191]
[/usr/local/lib/perl5/site_perl/5.8.3/IO/ScalarArray.pm:350]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm:140]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder.pm:257]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1856]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1830]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1750]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1886]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1889]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:270]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:181]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/ScripAction_Overlay.pm:207]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:417]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:352]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrips_Overlay.pm:196]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Transaction_Overlay.pm:118]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:3824]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:625]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Interface/Email.pm:670]
[/var/www/esg.cae.ca/global/rt-3-0-8/share/html/REST/1.0/NoAuth/mail-gateway:31]
(/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:274)
[Thu Jan 27 15:42:27 2005] [info]:
rt-3.0.8-4550-47082.8.63809099219488@cae.com sent To:
douglasc@cae.com Cc: Bcc: (
/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:302)
[Thu Jan 27 15:42:27 2005] [info]:
rt-3.0.8-4550-47082.10.134784117764@cae.com #4550/47082 - Scrip 3
(/var/www/esg.ca
e.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:92)[Thu Jan 27 15:42:28 2005] [crit]: rt-3.0.8-4550-47082.10.134784117764@cae.com
Could not send mail. -$/ as given is currently unsupported at
/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm
line 140

Stack:
[/usr/local/lib/perl5/5.8.3/Carp.pm:191]
[/usr/local/lib/perl5/site_perl/5.8.3/IO/ScalarArray.pm:350]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder/NBit.pm:140]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Decoder.pm:257]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1856]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1830]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1750]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1886]
[/usr/local/lib/perl5/site_perl/5.8.3/MIME/Entity.pm:1889]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:270]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:181]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/ScripAction_Overlay.pm:207]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:417]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrip_Overlay.pm:352]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Scrips_Overlay.pm:196]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Transaction_Overlay.pm:118]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:3824]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Ticket_Overlay.pm:625]
[/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Interface/Email.pm:670]
[/var/www/esg.cae.ca/global/rt-3-0-8/share/html/REST/1.0/NoAuth/mail-gateway:31]
(/var/www/esg.cae.ca/global/rt-3-0-8/lib/RT/Action/SendEmail.pm:274)

Hi,

  • I have a user that sent in 4 emails in a row.
  • All four tickets were created in RT (RT 3.0.8).

Does the issue still happen with the latest release of RT 3.0 and the
latest release of MIME::Tools?