Problem RT3 with Signatures and attachments

RT Users
1

Hi @ all,

another problem with the RT 3.0.9.

If i create a new ticket within the web interface and i attach one file, the
ticket is shown with one file and one signature.

if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.

Is this a bug or a misconfiguration at my site?

Thanks

Torsten

2

HAM MI-IH / Torsten Brumm wrote:

Hi @ all,

another problem with the RT 3.0.9.

If i create a new ticket within the web interface and i attach one file, the
ticket is shown with one file and one signature.

if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.

Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.

	Best regards. Ruslan.
3

Hi Ruslan,

this is a fresh installation, new system, new rt3.0.9 only the data is
imported from 2.0.

But i will try with apache restart.

Kind Regards

Torsten

-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi @ all,

another problem with the RT 3.0.9.

If i create a new ticket within the web interface and i attach one file,
the
ticket is shown with one file and one signature.

if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.

Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.

	Best regards. Ruslan.

Thanks

Torsten

4

Hi Ruslan,

ok, i have tried with apache restart, same problem.

Torsten

-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi @ all,

another problem with the RT 3.0.9.

If i create a new ticket within the web interface and i attach one file,
the
ticket is shown with one file and one signature.

if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.

Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.

	Best regards. Ruslan.

Thanks

Torsten

5

HAM MI-IH / Torsten Brumm wrote:

Hi Ruslan,

ok, i have tried with apache restart, same problem.

Sorry, i’ve checked reply for not create. Eh, it’s bug.

6

OK, so if i’m right, you also have this problem? This is not a bug, this is
a feature :wink:

Any Idea for a solution?

Greetings

Torsten

-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:54
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi Ruslan,

ok, i have tried with apache restart, same problem.

Sorry, i’ve checked reply for not create. Eh, it’s bug.

Torsten

-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi @ all,

another problem with the RT 3.0.9.

If i create a new ticket within the web interface and i attach one file,

the

ticket is shown with one file and one signature.

if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.

Is this a bug or a misconfiguration at my site?

I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.

  Best regards. Ruslan.

Thanks

Torsten

7

HAM MI-IH / Torsten Brumm wrote:

OK, so if i’m right, you also have this problem? This is not a bug, this is
a feature :wink:

Any Idea for a solution?
I can fix it, but have no time :slight_smile: and big wish.
Ruslan.

8

OK, i will hope someone with good perl knowledge reads this treat :wink:

btw., Thanks for your help

Torsten

-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 14:09
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: AW: [rt-users] Problem RT3 with Signatures and
attachments

HAM MI-IH / Torsten Brumm wrote:

OK, so if i’m right, you also have this problem? This is not a bug, this
is
a feature :wink:

Any Idea for a solution?
I can fix it, but have no time :slight_smile: and big wish.
Ruslan.

Greetings

Torsten

-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:54
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi Ruslan,

ok, i have tried with apache restart, same problem.

Sorry, i’ve checked reply for not create. Eh, it’s bug.

Torsten

-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi @ all,

another problem with the RT 3.0.9.

If i create a new ticket within the web interface and i attach one file,

the

ticket is shown with one file and one signature.

if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.

Is this a bug or a misconfiguration at my site?

I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.

  Best regards. Ruslan.

Thanks

Torsten

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

9

HAM MI-IH / Torsten Brumm wrote:

OK, i will hope someone with good perl knowledge reads this treat :wink:

btw., Thanks for your help

Take a patch :slight_smile:

rt3.create_signature.patch (1.12 KB)

10

Hi Ruslan,

thanks, it works great.

Also Thanks to Max for his help, problem solved!

Great Tool!

Torsten

-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 14:39
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

OK, i will hope someone with good perl knowledge reads this treat :wink:

btw., Thanks for your help

Take a patch :slight_smile:

Torsten

-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 14:09
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: AW: [rt-users] Problem RT3 with Signatures and
attachments

HAM MI-IH / Torsten Brumm wrote:

OK, so if i’m right, you also have this problem? This is not a bug, this

is

a feature :wink:

Any Idea for a solution?

I can fix it, but have no time :slight_smile: and big wish.
Ruslan.

Greetings

Torsten

-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:54
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi Ruslan,

ok, i have tried with apache restart, same problem.

Sorry, i’ve checked reply for not create. Eh, it’s bug.

Torsten

-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments

HAM MI-IH / Torsten Brumm wrote:

Hi @ all,

another problem with the RT 3.0.9.

If i create a new ticket within the web interface and i attach one file,

the

ticket is shown with one file and one signature.

if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.

Is this a bug or a misconfiguration at my site?

I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.

  Best regards. Ruslan.

Thanks

Torsten

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

11

I experience the same problem, but with version 3.0.8. I imagine this patch
will resolve it in that version as well?

Also, how do I apply patches? All I need is a small pointer in the right
direction. I’m the self-teaching type.

Thanks!

Chago

12

Also, how do I apply patches? All I need is a small pointer in the right
direction. I’m the self-teaching type.

patch [options] [originalfile [patchfile]]

or

patch -pnum <patchfile

See the patch man pages. A quick google gives
http://www.kegel.com/academy/opensource.html which might be of help.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

13

Excellent! Thank you very much. This sure beats doing it manually…

Chago