Hi @ all,
another problem with the RT 3.0.9.
If i create a new ticket within the web interface and i attach one file, the
ticket is shown with one file and one signature.
if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.
Is this a bug or a misconfiguration at my site?
Thanks
Torsten
HAM MI-IH / Torsten Brumm wrote:
Hi @ all,
another problem with the RT 3.0.9.
If i create a new ticket within the web interface and i attach one file, the
ticket is shown with one file and one signature.
if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.
Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.
Best regards. Ruslan.
Hi Ruslan,
this is a fresh installation, new system, new rt3.0.9 only the data is
imported from 2.0.
But i will try with apache restart.
Kind Regards
Torsten
-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi @ all,
another problem with the RT 3.0.9.
If i create a new ticket within the web interface and i attach one file,
the
ticket is shown with one file and one signature.
if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.
Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.
Best regards. Ruslan.
Thanks
Torsten
Hi Ruslan,
ok, i have tried with apache restart, same problem.
Torsten
-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi @ all,
another problem with the RT 3.0.9.
If i create a new ticket within the web interface and i attach one file,
the
ticket is shown with one file and one signature.
if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.
Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.
Best regards. Ruslan.
Thanks
Torsten
HAM MI-IH / Torsten Brumm wrote:
Hi Ruslan,
ok, i have tried with apache restart, same problem.
Sorry, i’ve checked reply for not create. Eh, it’s bug.
OK, so if i’m right, you also have this problem? This is not a bug, this is
a feature
Any Idea for a solution?
Greetings
Torsten
-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:54
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi Ruslan,
ok, i have tried with apache restart, same problem.
Sorry, i’ve checked reply for not create. Eh, it’s bug.
Torsten
-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi @ all,
another problem with the RT 3.0.9.
If i create a new ticket within the web interface and i attach one file,
the
ticket is shown with one file and one signature.
if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.
Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.
Best regards. Ruslan.
Thanks
Torsten
HAM MI-IH / Torsten Brumm wrote:
OK, so if i’m right, you also have this problem? This is not a bug, this is
a feature
Any Idea for a solution?
I can fix it, but have no time and big wish.
Ruslan.
OK, i will hope someone with good perl knowledge reads this treat
btw., Thanks for your help
Torsten
-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 14:09
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: AW: [rt-users] Problem RT3 with Signatures and
attachments
HAM MI-IH / Torsten Brumm wrote:
OK, so if i’m right, you also have this problem? This is not a bug, this
is
a feature
Any Idea for a solution?
I can fix it, but have no time and big wish.
Ruslan.
Greetings
Torsten
-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:54
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi Ruslan,
ok, i have tried with apache restart, same problem.
Sorry, i’ve checked reply for not create. Eh, it’s bug.
Torsten
-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi @ all,
another problem with the RT 3.0.9.
If i create a new ticket within the web interface and i attach one file,
the
ticket is shown with one file and one signature.
if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.
Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.
Best regards. Ruslan.
Thanks
Torsten
rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
HAM MI-IH / Torsten Brumm wrote:
OK, i will hope someone with good perl knowledge reads this treat
btw., Thanks for your help
Take a patch
rt3.create_signature.patch (1.12 KB)
Hi Ruslan,
thanks, it works great.
Also Thanks to Max for his help, problem solved!
Great Tool!
Torsten
-----Ursprungliche Nachricht-----Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 14:39
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
OK, i will hope someone with good perl knowledge reads this treat
btw., Thanks for your help
Take a patch
Torsten
-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 14:09
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: AW: [rt-users] Problem RT3 with Signatures and
attachments
HAM MI-IH / Torsten Brumm wrote:
OK, so if i’m right, you also have this problem? This is not a bug, this
is
a feature
Any Idea for a solution?
I can fix it, but have no time and big wish.
Ruslan.
Greetings
Torsten
-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:54
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi Ruslan,
ok, i have tried with apache restart, same problem.
Sorry, i’ve checked reply for not create. Eh, it’s bug.
Torsten
-----Ursprungliche Nachricht-----
Von: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Gesendet: Dienstag, 2. Marz 2004 13:43
An: HAM MI-IH / Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problem RT3 with Signatures and attachments
HAM MI-IH / Torsten Brumm wrote:
Hi @ all,
another problem with the RT 3.0.9.
If i create a new ticket within the web interface and i attach one file,
the
ticket is shown with one file and one signature.
if i attach two files, the created ticket has two signatures, if i add 3
files = 3 signatures and so on.
Is this a bug or a misconfiguration at my site?
I’ve got fresh 3.0.9 without overrides and everything is fine with this.
This was an issue until 3.0.6 or so, but was fixed. I think you got
local overrides of interface or did update wrong, may be apache restart.
Best regards. Ruslan.
Thanks
Torsten
rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
I experience the same problem, but with version 3.0.8. I imagine this patch
will resolve it in that version as well?
Also, how do I apply patches? All I need is a small pointer in the right
direction. I’m the self-teaching type.
Thanks!
Chago
Also, how do I apply patches? All I need is a small pointer in the right
direction. I’m the self-teaching type.
patch [options] [originalfile [patchfile]]
or
patch -pnum <patchfile
See the patch man pages. A quick google gives
http://www.kegel.com/academy/opensource.html which might be of help.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
Excellent! Thank you very much. This sure beats doing it manually…
Chago