Problem removing group members from groups

RT Users
1

All,

I am getting the following error: [Fri Oct 29 19:14:21 2010] [warning]: Unable to revoke delegated rights for principal 30073 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)

When trying to remove a group as a member from another group.

The goal of this is to remove the group from admincc.

In RT/Admin/Edit the Group MTA

I am unable to remove a Group that is a member of this group.

The GUI error is "Member not deleted"
The error log error is listed above.

I have checked all group and queue permissions and they are all set to “No Value”

There are no visible relation ships between the 2 queues.

Any thoughts?

Jason Maderios

2

All,

I am still having an issue removing a a watcher from a queue. I can not remove the group as a member of another group or remove the watcher. I am also getting the error “Unable to revoke delegated rights for principal” when trying to remove one group out of another.

Any help will be appreciated.

Regards,

Jason MaderiosFrom: Jason Maderios
Sent: Friday, October 29, 2010 10:24 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem removing group members from groups.

All,

I am getting the following error: [Fri Oct 29 19:14:21 2010] [warning]: Unable to revoke delegated rights for principal 30073 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)

When trying to remove a group as a member from another group.

The goal of this is to remove the group from admincc.

In RT/Admin/Edit the Group MTA

I am unable to remove a Group that is a member of this group.

The GUI error is “Member not deleted”
The error log error is listed above.

I have checked all group and queue permissions and they are all set to “No Value”

There are no visible relation ships between the 2 queues.

Any thoughts?

Jason Maderios

3

Jason,

If you are a “SuperUser” (and I assume you are) you shouldn’t be having that
problem. If you are signed on with a userId that does not have certain
rights (like ModifyQueueWatchers), you won’t be able to remove those
members.

Kenn
LBNLOn Tue, Nov 9, 2010 at 10:13 AM, Jason Maderios jmaderios@kpunet.netwrote:

All,

I am still having an issue removing a a watcher from a queue. I can not
remove the group as a member of another group or remove the watcher. I am
also getting the error “Unable to revoke delegated rights for principal”
when trying to remove one group out of another.

Any help will be appreciated.

Regards,

Jason Maderios

From: Jason Maderios jmaderios@kpunet.net
Sent: Friday, October 29, 2010 10:24 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem removing group members from groups.

All,

I am getting the following error: [Fri Oct 29 19:14:21 2010] [warning]:
Unable to revoke delegated rights for principal 30073
(/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)

When trying to remove a group as a member from another group.

The goal of this is to remove the group from admincc.

In RT/Admin/Edit the Group MTA

I am unable to remove a Group that is a member of this group.

The GUI error is “Member not deleted”
The error log error is listed above.

I have checked all group and queue permissions and they are all set to “No
Value”

There are no visible relation ships between the 2 queues.

Any thoughts?

Jason Maderios

4

Sill can not figure this out.

I am logged in as super user and I am unable to remove a group as a member of another group.
I am also unable to remove that group as watcher on a queue.

All I get when trying to remove a group as a member of another group:
Results
a… Member not deleted
When trying to delete the group as a watcher of the queue:
a… Could not remove that principal as a AdminCc for this queue
This is causing me grief with the email the members of the 2 queues are getting. They are ready to skin me alive! I am at the point of destroying both queues and rebuilding new ones which is a whole other can of worms with history and everything!

In the logs:

[Fri Mar 11 09:03:40 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:03:40 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:04:06 2011] [warning]: User not loaded. (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:04:06 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:04:06 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:08:39 2011] [warning]: User not loaded. (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:08:39 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:08:39 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:09:59 2011] [warning]: User not loaded. (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:09:59 2011] [warning]: Unable to revoke delegated rights for principal 30073 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)From: Jason Maderios
Sent: Tuesday, November 09, 2010 10:37 AM
To: Kenneth Crocker
Subject: Re: [rt-users] Problem removing group members from groups.

I am the super user.

Jason Maderios

From: Kenneth Crocker
Sent: Tuesday, November 09, 2010 10:03 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem removing group members from groups.

Jason,

If you are a “SuperUser” (and I assume you are) you shouldn’t be having that problem. If you are signed on with a userId that does not have certain rights (like ModifyQueueWatchers), you won’t be able to remove those members.

Kenn
LBNL

5

I meant to add I was hoping this problem went away after upgrading to 3.8.9…

It did not. However the upgrade to 3.8.9 was smooth- TY BP…From: Jason Maderios
Sent: Friday, March 11, 2011 12:21 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem removing group members from groups.

Sill can not figure this out.

I am logged in as super user and I am unable to remove a group as a member of another group.
I am also unable to remove that group as watcher on a queue.

All I get when trying to remove a group as a member of another group:
Results
a… Member not deleted
When trying to delete the group as a watcher of the queue:
a… Could not remove that principal as a AdminCc for this queue
This is causing me grief with the email the members of the 2 queues are getting. They are ready to skin me alive! I am at the point of destroying both queues and rebuilding new ones which is a whole other can of worms with history and everything!

In the logs:

[Fri Mar 11 09:03:40 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:03:40 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:04:06 2011] [warning]: User not loaded. (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:04:06 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:04:06 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:08:39 2011] [warning]: User not loaded. (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:08:39 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:08:39 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:09:59 2011] [warning]: User not loaded. (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:09:59 2011] [warning]: Unable to revoke delegated rights for principal 30073 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)

From: Jason Maderios
Sent: Tuesday, November 09, 2010 10:37 AM
To: Kenneth Crocker
Subject: Re: [rt-users] Problem removing group members from groups.

I am the super user.

Jason Maderios

From: Kenneth Crocker
Sent: Tuesday, November 09, 2010 10:03 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem removing group members from groups.

Jason,

If you are a “SuperUser” (and I assume you are) you shouldn’t be having that problem. If you are signed on with a userId that does not have certain rights (like ModifyQueueWatchers), you won’t be able to remove those members.

Kenn
LBNL

6

Sill can not figure this out.

I am logged in as super user and I am unable to remove a group as a member of another group.
I am also unable to remove that group as watcher on a queue.

All I get when trying to remove a group as a member of another group:
Results

 * Member not deleted

When trying to delete the group as a watcher of the queue:

 * Could not remove that principal as a AdminCc for this queue

[Fri Mar 11 09:03:40 2011] [warning]: Unable to revoke delegated rights for principal 14220
(/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)

Have the user remove their delegated rights before trying again? Also, don’t use
delegation.

-kevin

7

Kevin,

Not sure I follow you? Which user?

mysql> select * from Principals where id = 14220;
| id | PrincipalType | ObjectId | Disabled |
| 14220 | Group | 14220 | 0 |

mysql> select * from Groups where id = 14220;
| id | Name | Description | Domain | Type | Instance |
| 14220 | NULL | NULL | RT::Ticket-Role | Requestor | 2869 |From: “Kevin Falcone” falcone@bestpractical.com
Sent: Friday, March 11, 2011 6:10 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem removing group members from groups.

Have the user remove their delegated rights before trying again? Also,
don’t use
delegation.

-kevin

8

Not sure I follow you? Which user?

You have other principals in your logs, check them all. Someone appears to have
done something wrong. Also try rt-validator.

Also, really, stop using Delegation.

-kevin

9

Jason,

There are two sets of rights that apply to Groups. they are the rights the
group has to access a Queue and there are also the rights one group has over
another group (config->Group->(selected group)->Group Rights (& also user
Rights)). I’d like to know what rights you have granted to other groups over
the group you want to remove (config->Group->(selected group)->Group Rights
(& also user Rights)) and also what rights you have granted Globally to
System Groups, Roles, user-defined Groups and ALSO, what rights you have
granted to the same for that Queue. We’ll go from there.

Kenn
LBNLOn Fri, Mar 11, 2011 at 1:16 AM, Jason Maderios jmaderios@kpu.net wrote:

Sill can not figure this out.

I am logged in as super user and I am unable to remove a group as a member
of another group.
I am also unable to remove that group as watcher on a queue.

All I get when trying to remove a group as a member of another group:
Results

  • Member not deleted

When trying to delete the group as a watcher of the queue:

  • Could not remove that principal as a AdminCc for this queue

This is causing me grief with the email the members of the 2 queues are
getting. They are ready to skin me alive! I am at the point of destroying
both queues and rebuilding new ones which is a whole other can of worms with
history and everything!

In the logs:

[Fri Mar 11 09:03:40 2011] [warning]: Unable to revoke delegated rights for
principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:03:40 2011] [error]: Failed to delete 18794 as a member of
group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:04:06 2011] [warning]: User not loaded.
(/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:04:06 2011] [warning]: Unable to revoke delegated rights for
principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:04:06 2011] [error]: Failed to delete 18794 as a member of
group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:08:39 2011] [warning]: User not loaded.
(/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:08:39 2011] [warning]: Unable to revoke delegated rights for
principal 14220 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:08:39 2011] [error]: Failed to delete 18794 as a member of
group 1963: Member not deleted (/opt/rt3/bin/…/lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:09:59 2011] [warning]: User not loaded.
(/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:09:59 2011] [warning]: Unable to revoke delegated rights for
principal 30073 (/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)

From: Jason Maderios jmaderios@kpunet.net
Sent: Tuesday, November 09, 2010 10:37 AM
To: Kenneth Crocker kfcrocker@lbl.gov
Subject: Re: [rt-users] Problem removing group members from groups.

I am the super user.

Jason Maderios

From: Kenneth Crocker kfcrocker@lbl.gov
Sent: Tuesday, November 09, 2010 10:03 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Problem removing group members from groups.

Jason,

If you are a “SuperUser” (and I assume you are) you shouldn’t be having
that problem. If you are signed on with a userId that does not have certain
rights (like ModifyQueueWatchers), you won’t be able to remove those
members.

Kenn
LBNL

On Tue, Nov 9, 2010 at 10:13 AM, Jason Maderios jmaderios@kpunet.netwrote:

All,

I am still having an issue removing a a watcher from a queue. I can not
remove the group as a member of another group or remove the watcher. I am
also getting the error “Unable to revoke delegated rights for principal”
when trying to remove one group out of another.

Any help will be appreciated.

Regards,

Jason Maderios

From: Jason Maderios jmaderios@kpunet.net
Sent: Friday, October 29, 2010 10:24 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem removing group members from groups.

All,

I am getting the following error: [Fri Oct 29 19:14:21 2010] [warning]:
Unable to revoke delegated rights for principal 30073
(/opt/rt3/bin/…/lib/RT/GroupMember_Overlay.pm:342)

When trying to remove a group as a member from another group.

The goal of this is to remove the group from admincc.

In RT/Admin/Edit the Group MTA

I am unable to remove a Group that is a member of this group.

The GUI error is “Member not deleted”
The error log error is listed above.

I have checked all group and queue permissions and they are all set to “No
Value”

There are no visible relation ships between the 2 queues.

Any thoughts?

Jason Maderios