Problem regarding custom fields

RT Users
1

Hi,

I have a query regarding custom fields:

I have created different custom fields and the root user can able to see the
custom fields and can change or modify the custom fields. But the owner of
the ticket cannot able to see the custom fields and can also change or
modify the custom fields. Whether we have to change the group rights or user
rights? Can any one please help me in finding this solution?

Thanks!!!

With Regards,

Krishna Prasad

2

Krishna,

Besides giving queue/ticket rights to groups, groups also have to have

rights to a Custom Field in order to see it and/or modify it.
Administration of a Custom Field involves changing the type of data
expected, creating new ones, etc. Those rights are granted via Queue
rights for groups. To see the CF in a ticket or modify it (within it’s
data drop down) is a right you grant by going to
Configuration->CustomFields->SelectField->Group Rights. Select the
rights you want the different groups to have when dealing with the
ticket custom field. Hope this helps.

Kenn
LBNLOn 10/18/2007 7:24 AM, Krishna Prasad wrote:

Hi,

I have a query regarding custom fields:

I have created different custom fields and the root user can able to see
the custom fields and can change or modify the custom fields. But the
owner of the ticket cannot able to see the custom fields and can also
change or modify the custom fields. Whether we have to change the group
rights or user rights? Can any one please help me in finding this solution?

Thanks!!!

With Regards,

Krishna Prasad

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3

Thanks for your reply. It helped me a lot in finding the solution.

With Regards,
Krishna PrasadFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, October 18, 2007 11:26 PM
To: krishna.prasad@spartanlabs.com
Cc: ‘Drew Barnes’; rt-users@lists.bestpractical.com;
rt-users-request@lists.bestpractical.com
Subject: Re: [rt-users] problem regarding custom fields…

Krishna,

Besides giving queue/ticket rights to groups, groups also have to

have
rights to a Custom Field in order to see it and/or modify it.
Administration of a Custom Field involves changing the type of data
expected, creating new ones, etc. Those rights are granted via Queue
rights for groups. To see the CF in a ticket or modify it (within it’s
data drop down) is a right you grant by going to
Configuration->CustomFields->SelectField->Group Rights. Select the
rights you want the different groups to have when dealing with the
ticket custom field. Hope this helps.

Kenn
LBNL

Hi,

I have a query regarding custom fields:

I have created different custom fields and the root user can able to see
the custom fields and can change or modify the custom fields. But the
owner of the ticket cannot able to see the custom fields and can also
change or modify the custom fields. Whether we have to change the group
rights or user rights? Can any one please help me in finding this
solution?

Thanks!!!

With Regards,

Krishna Prasad

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com