Using RT 2.0.12 whenever we login and pull any of the standard Reports such
as…
Tickets opened in ‘IT’ within the past 7 days
Tickets resolved in ‘IT’ within the past 7 days
Tickets opened in ‘IT’ within the past 30 days
Tickets resolved in ‘IT’ within the past 30 days
We get the following error.
error in file:
/usr/local/rt/WebRT/data/obj/STANDARD/statusreport.html
line 45:
Can’t locate object method “LimitDate” via package “RT::Transactions”
context:
…
41:
42:
my $Transactions = new RT::Transactions($session{‘CurrentUser’});
43:
$Transactions->LimitQueue(VALUE=>$Queue->Id) if ($Queue->Id);
44:
45:
$Transactions->LimitDate(FIELD => $ARGS{‘Field’},
46:
OPERATOR => ‘>=’, VALUE => $StartDate->ISO);
47:
$Transactions->LimitDate(FIELD => $ARGS{‘Field’},
48:
OPERATOR => ‘<=’, VALUE => $EndDate->ISO);
49:
…
component stack:
/statusreport.html [standard]
/autohandler [standard]
code stack:
/usr/local/rt/WebRT/data/obj/STANDARD/statusreport.html:45
/usr/local/rt/WebRT/data/obj/STANDARD/autohandler:80
Any help would be greatly appreciated.
Thank you.