Problem: permissions to create tickets

RT Users
1

hi.

maybe you can help me. i have got a problem,
that is NO faq-problem, and i cannot find a work-
around in the documantation of RT.

i can work with RT via webUI. no problems!

but when i want to send a email to RT, i get
back the following message per e-mail:

----- Forwarded message from CorrespondAddress.not.set@linux.local -----

2

You need to set the Default ACLs per the Installation and Configuration guide.

-jOn Thu, Nov 01, 2001 at 01:32:22PM +0100, Alexander.Loitsch@seetours.de wrote:

hi.

maybe you can help me. i have got a problem,
that is NO faq-problem, and i cannot find a work-
around in the documantation of RT.

i can work with RT via webUI. no problems!

but when i want to send a email to RT, i get
back the following message per e-mail:

----- Forwarded message from CorrespondAddress.not.set@linux.local -----

From daemon@linux.local Thu Nov 1 11:31:25 2001
Date: Thu, 1 Nov 2001 11:31:24 +0100
Message-Id: 200111011031.fA1AVO117434@loitschix1.seetours.de
X-RT-Loop-Prevention: seetours.de
Subject: Ticket creation failed
From: RT::CorrespondAddress.not.set@linux.local
X-Mailer: Perl5 Mail::Internet v1.40
To: root@loitschix1.seetours.de
Sender: root root@linux.local

No permission to create tickets in the queue ‘itsupport’.

test 1

----- End of forwarded message from CorrespondAddress.not.set@linux.local

these are the configurations:

suse-linux 7.2:

/etc/mail/aliases:

if you have bulk_mailer installed, you can replace the above

“test-outgoing” line with the following:

#test-outgoing: “|/usr/bin/bulk_mailer owner-test@host.com
/var/lib/majordomo/lists/test”

rt-comment: “|/opt/rt2/bin/rt-mailgate --queue general --action comment”
rt: “|/opt/rt2/bin/rt-mailgate --queue general --action correspond”
itsupport: “|/opt/rt2/bin/rt-mailgate --queue itsupport --action
correspond”

i don`t know why my user “itsupport” have no permissions to write tickets!

help!

cheers, alex…

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