Hi,
I have installed and configured the RT::Authen::ExternalAuth.
My environment is: Solaris (sun4v sparc SUNW,Sun-Fire-T200), RT=3.8.9, BD=
PostgreSQL=10.2, LDAP = Active Directory
I realized that when I load the RT main page, I always get the following
log, NOTHING ELSE RELATED TO ExternalAuth:
[Tue Apr 12 21:05:15 2011] [debug]: Reloading RT::User to work around a bug
in RT-3.8.0 and RT-3.8.1
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Tue Apr 12 21:05:28 2011] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Tue Apr 12 21:05:52 2011] [debug]: Attempting to use external auth
service: My_LDAP
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Tue Apr 12 21:05:52 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Tue Apr 12 21:05:52 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
However, when a LDAP user tries to login, the following error is logged:
[Tue Apr 12 21:05:06 2011] [error]: FAILED LOGIN for cdomi3 from
172.16.136.54 (/rt/rt3/bin/…/lib/RT/Interface/Web.pm:555)
Any user which was locally created in RT, is able to log in.
The ExternalAuth related configuration is as follows:
#Set($WebExternalAuth, 1);
#Set($WebExternalAuthContinuous, 1);
#Set($WebExternalAuto , true);
Set($ExternalAuthPriority, [ ‘My_LDAP’
]
);
Set($ExternalInfoPriority, [
‘My_LDAP’
]
);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
SOME LDAPP INFORMATION HAS BEEN MODIFIED (IP ADDRESS OF THE SERVER,
DOMAINUSER’, USERPASSWORD and DC=COMPANY).
Set($ExternalSettings, {
‘My_LDAP’ => { ## GENERIC SECTION
‘type’ => ‘ldap’,
‘server’ => ‘’,
‘user’ => ‘’,
‘pass’ => ‘’,
‘base’ => ‘,DC=com,DC=ve’,
‘filter’ => ‘(objectClass=*)’,
‘d_filter’ =>
’(userAccountControl=514)’,
‘tls’ => 0,
#‘ssl_version’ => 3,
‘net_ldap_args’ => [ version => 3 ],
#‘group’ => ‘GROUP_NAME’,
#‘group_attr’ => ‘GROUP_ATTR’,
‘attr_match_list’ => [ ‘Name’,
‘EmailAddress’
‘RealName’,
‘WorkPhone’
],
‘attr_map’ => { ‘Name’ =>
‘sAMAccountName’,
‘EmailAddress’ => ‘mail’,
‘RealName’ => ‘cn’,
‘WorkPhone’ => ‘telephoneNumber’
}
}
}
);
Set( @Plugins, qw( RT::Authen::ExternalAuth ) );
Set( %GnuPG, Enable => 0);
I have done a lot of research, but no luck so far…
I really appreciate any help that you can provide me guys,
Best Regards,
Luis Avendaño