Problem on RT::Authen::ExternalAuth

Hi,

I have installed and configured the RT::Authen::ExternalAuth.

My environment is: Solaris (sun4v sparc SUNW,Sun-Fire-T200), RT=3.8.9, BD=
PostgreSQL=10.2, LDAP = Active Directory

I realized that when I load the RT main page, I always get the following
log, NOTHING ELSE RELATED TO ExternalAuth:

[Tue Apr 12 21:05:15 2011] [debug]: Reloading RT::User to work around a bug
in RT-3.8.0 and RT-3.8.1
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Tue Apr 12 21:05:28 2011] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Tue Apr 12 21:05:52 2011] [debug]: Attempting to use external auth
service: My_LDAP
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Tue Apr 12 21:05:52 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Tue Apr 12 21:05:52 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)

However, when a LDAP user tries to login, the following error is logged:

[Tue Apr 12 21:05:06 2011] [error]: FAILED LOGIN for cdomi3 from
172.16.136.54 (/rt/rt3/bin/…/lib/RT/Interface/Web.pm:555)

Any user which was locally created in RT, is able to log in.

The ExternalAuth related configuration is as follows:

#Set($WebExternalAuth, 1);

#Set($WebExternalAuthContinuous, 1);

#Set($WebExternalAuto , true);

Set($ExternalAuthPriority, [ ‘My_LDAP’
]
);

Set($ExternalInfoPriority, [
‘My_LDAP’
]
);

Set($ExternalServiceUsesSSLorTLS, 0);

Set($AutoCreateNonExternalUsers, 0);

SOME LDAPP INFORMATION HAS BEEN MODIFIED (IP ADDRESS OF THE SERVER,

DOMAINUSER’, USERPASSWORD and DC=COMPANY).

Set($ExternalSettings, {

‘My_LDAP’ => { ## GENERIC SECTION

‘type’ => ‘ldap’,

‘server’ => ‘’,

‘user’ => ‘’,

‘pass’ => ‘’,

‘base’ => ‘,DC=com,DC=ve’,

‘filter’ => ‘(objectClass=*)’,

‘d_filter’ =>
’(userAccountControl=514)’,

‘tls’ => 0,

#‘ssl_version’ => 3,

‘net_ldap_args’ => [ version => 3 ],

#‘group’ => ‘GROUP_NAME’,

#‘group_attr’ => ‘GROUP_ATTR’,

‘attr_match_list’ => [ ‘Name’,

‘EmailAddress’

‘RealName’,

‘WorkPhone’

],

‘attr_map’ => { ‘Name’ =>
‘sAMAccountName’,

‘EmailAddress’ => ‘mail’,

‘RealName’ => ‘cn’,

‘WorkPhone’ => ‘telephoneNumber’

}

}
}
);

Set( @Plugins, qw( RT::Authen::ExternalAuth ) );

Set( %GnuPG, Enable => 0);

I have done a lot of research, but no luck so far…

I really appreciate any help that you can provide me guys,

Best Regards,

Luis Avendaño

Hi All,

just fixed the problem. Apparently there is a bug on the ExternalAuth
version I was using for RT 3.8.9.

You need to download

Got it from this post:

Thanks anyway!

Luis Avendaño

On Tue 12/04/11 5:00 PM , “Luis Avendaño” lavendano@acmgrp.com sent:

Hi,

I have installed and configured the RT::Authen::ExternalAuth.

My environment is: Solaris (sun4v sparc SUNW,Sun-Fire-T200), RT=3.8.9, BD=
PostgreSQL=10.2, LDAP = Active Directory

I realized that when I load the RT main page, I always get the following
log, NOTHING ELSE RELATED TO ExternalAuth:

[Tue Apr 12 21:05:15 2011] [debug]: Reloading RT::User to work around a bug
in RT-3.8.0 and RT-3.8.1
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Tue Apr 12 21:05:28 2011] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Tue Apr 12 21:05:52 2011] [debug]: Attempting to use external auth
service: My_LDAP
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Tue Apr 12 21:05:52 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Tue Apr 12 21:05:52 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/rt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)

However, when a LDAP user tries to login, the following error is logged:

[Tue Apr 12 21:05:06 2011] [error]: FAILED LOGIN for cdomi3 from
172.16.136.54 (/rt/rt3/bin/…/lib/RT/Interface/Web.pm:555)

Any user which was locally created in RT, is able to log in.

The ExternalAuth related configuration is as follows:

#Set($WebExternalAuth, 1);

#Set($WebExternalAuthContinuous, 1);

#Set($WebExternalAuto , true);

Set($ExternalAuthPriority, [ ‘My_LDAP’
]
);

Set($ExternalInfoPriority, [
‘My_LDAP’
]
);

Set($ExternalServiceUsesSSLorTLS, 0);

Set($AutoCreateNonExternalUsers, 0);

SOME LDAPP INFORMATION HAS BEEN MODIFIED (IP ADDRESS OF THE SERVER,

DOMAINUSER’, USERPASSWORD and DC=COMPANY).

Set($ExternalSettings, {

‘My_LDAP’ => { ## GENERIC SECTION

‘type’ => ‘ldap’,

‘server’ => ’ ',

‘user’ => ’ ',

‘pass’ => ‘’,

‘base’ => ’ ,DC=com,DC=ve’,

‘filter’ => ‘(objectClass=*)’,

‘d_filter’ =>
’(userAccountControl=514)’,

‘tls’ => 0,

#‘ssl_version’ => 3,

‘net_ldap_args’ => [ version => 3 ],

#‘group’ => ‘GROUP_NAME’,

#‘group_attr’ => ‘GROUP_ATTR’,

‘attr_match_list’ => [ ‘Name’,

‘EmailAddress’

‘RealName’,

‘WorkPhone’

],

‘attr_map’ => { ‘Name’ =>
‘sAMAccountName’,

‘EmailAddress’ => ‘mail’,

‘RealName’ => ‘cn’,

‘WorkPhone’ => ‘telephoneNumber’

}

}
}
);

Set( @Plugins, qw( RT::Authen::ExternalAuth ) );

Set( %GnuPG, Enable => 0);

I have done a lot of research, but no luck so far…

I really appreciate any help that you can provide me guys,

Best Regards,

Luis Avendaño