Problem installing RTFM with RT on Gentoo

Hi, I’m having a problem getting RTFM installed, hopefully someone has a
suggestion…

The setup:
RT 3.4.3 on Gentoo, installed via portage. This is working fine

RTFM 2.0.4
In the Makefile I should change the location of rt, but to what? RT
seems to be installed in /var/www/<my.domain.name>/rt-3.4.3
If I try using this path, all the files are installed and the database
tables are created. However there is no trace of RTFM in the
webinterface of RT.

i have also tried the other seemingly logical paths for location, but
with nearly the same results. One difference is that the only path (in
Makefile for RTFM) that make the database installer availibe is the one
above.

So, any suggestions anyone?

Thanks

Hans-Christian

hcpr@ft.dep.no wrote:

Hi, I’m having a problem getting RTFM installed, hopefully someone has a
suggestion…

The setup:
RT 3.4.3 on Gentoo, installed via portage. This is working fine

RTFM 2.0.4
In the Makefile I should change the location of rt, but to what? RT
seems to be installed in /var/www/<my.domain.name>/rt-3.4.3
If I try using this path, all the files are installed and the database
tables are created. However there is no trace of RTFM in the
webinterface of RT.

I assume you are stopping your web server, flushing the mason cache, and
then starting your web server. Right?

If so, try the 2.1.x development releases of RTFM.
http://download.bestpractical.com/pub/rt/devel/RTFM-2.1.40.tar.gz

i have also tried the other seemingly logical paths for location, but
with nearly the same results. One difference is that the only path (in
Makefile for RTFM) that make the database installer availibe is the one
above.

So, any suggestions anyone?

Thanks

Hans-Christian


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Drew Barnes wrote:

hcpr@ft.dep.no wrote:

Hi, I’m having a problem getting RTFM installed, hopefully someone has a
suggestion…
[…]

I assume you are stopping your web server, flushing the mason cache, and
then starting your web server. Right?

Yes, the webserver has been restarted and
I think I have removed all the cache objects.

If so, try the 2.1.x development releases of RTFM.
http://download.bestpractical.com/pub/rt/devel/RTFM-2.1.40.tar.gz

Looking into that now. How stable is this release? I mean, it’s a dev
release, but is it usable?

Thanks for the tip

Hans-Christian

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Greetings!

hcpr@ft.dep.no wrote:

The setup:
RT 3.4.3 on Gentoo, installed via portage. This is working fine

RTFM 2.0.4
In the Makefile I should change the location of rt, but to what? RT
seems to be installed in /var/www/<my.domain.name>/rt-3.4.3
If I try using this path, all the files are installed and the database
tables are created. However there is no trace of RTFM in the
webinterface of RT.

i have also tried the other seemingly logical paths for location, but
with nearly the same results. One difference is that the only path (in
Makefile for RTFM) that make the database installer availibe is the one
above.

So, any suggestions anyone?

Your HTML::Mason version? Are other callbacks working?

I am running RT-3.4.4+RTFM-2.0.4 on Gentoo but I didn’t use portage for
it (there was only old version on a time of install).

SY, Danial.


Danial Klimkin,
Falk eSolutions AG Russia
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.2 (MingW32)
Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org

iD8DBQFDadHB2ce6OqXQ52QRAsClAJ4yBApLkXkaHSu+oM8JRKg5dL6UTwCdHtsP
rwdV9u0d4X0lparocncHSis=
=ClME
-----END PGP SIGNATURE-----

Danial Klimkin wrote:

Your HTML::Mason version? Are other callbacks working?

HTML::Mason v1.30

Not sure what you mean by callbacks. Everything in (standard) RT is
working properly. RTFM is the first extra module I’m installing.

I am running RT-3.4.4+RTFM-2.0.4 on Gentoo but I didn’t use portage for
it (there was only old version on a time of install).

I should maybe go back to using the manual install, it’s probably the
webapp stuff in the ebuild that’s messing things up.

Hans-Christian

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Greetings!

hcpr@ft.dep.no wrote:

Your HTML::Mason version? Are other callbacks working?
HTML::Mason v1.30
I should maybe go back to using the manual install, it’s probably the
webapp stuff in the ebuild that’s messing things up.

Try updating to the latest (at least 1.31) from CPAN first.

=== perl -MCPAN -e shell, m HTML::Mason ===
Module id = HTML::Mason
DESCRIPTION Build sites from modular Perl/HTML blocks
CPAN_USERID JSWARTZ (Jonathan Swartz swartz@pobox.com)
CPAN_VERSION 1.3101
CPAN_FILE D/DR/DROLSKY/HTML-Mason-1.3101.tar.gz
DSLI_STATUS MdpO (mature,developer,perl,object-oriented)
MANPAGE Mason - High-performance, dynamic web site authoring system
INST_FILE /usr/lib/perl5/site_perl/5.8.6/HTML/Mason.pm
INST_VERSION 1.3101

SY, Danial.


Danial Klimkin,
Falk eSolutions AG Russia
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.2 (MingW32)
Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org

iD8DBQFDae6J2ce6OqXQ52QRAqOxAJ0Tt0ugccp2P3WJ11w7YRVO54qWVwCgorBd
cBIuNqhpJl/Hlhq8LLFG/7I=
=Ql//
-----END PGP SIGNATURE-----

Danial Klimkin wrote:

Greetings!

hcpr@ft.dep.no wrote:

Your HTML::Mason version? Are other callbacks working?

HTML::Mason v1.30
I should maybe go back to using the manual install, it’s probably the
webapp stuff in the ebuild that’s messing things up.

Try updating to the latest (at least 1.31) from CPAN first.

I’ve tried that, but still the same thing.

It seems like RT just doesn’t know that RTFM is installed.

I’m going to try the devel version tomorrow.

Hans-Christian