Problem installing rt3...help!

RT Users
1

Hello rt-users!

I have followed the development on rt3 quite closely for some time and I
figured I would give it a try now that it’s stable…
Unfortunately, I can’t get it installed at the moment, so hopefully someone
on the list would know how to help me…

Here is the problem…
rt-test-dependencies --with-mysql --with-fastcgi is ok.
make install gives the following error:
cp -rp ./local/html/* //data/htdocs/base/rt3/local/html
cp: ./local/html/: A file or directory in the path name does not exist.
make: [local-install] Error 1 (ignored)
cp -rp ./local/po/ //data/htdocs/base/rt3/local/po
cp: ./local/po/*: A file or directory in the path name does not exist.
make: [local-install] Error 1 (ignored)
cp -rp ./README //data/htdocs/base/rt3/share/doc

Make the libraries readable

make: *** [fixperms] Error 1

So what’s up? I can’t even find a local directory in the rt source
tree…umm so where did this come from?

I am trying to set this up on Aix v4.3.3, using Apache 1.3.27 with FastCGI
and Mysql DB backend.

BTW: Has anyone ever gotten Apache/Mod_perl and PHP to work together on
Aix? I haven’t been able to get mod_perl/php compiled into Apache to work
on Aix except as DSO’s (which RT warn’s against using)…

Thanks for any help.

Jonathan Kaufman

Foot Locker Inc.
E-Mail: jkaufman@footlocker.com

2

Hello rt-users!

I have followed the development on rt3 quite closely for some time and I
figured I would give it a try now that it’s stable…
Unfortunately, I can’t get it installed at the moment, so hopefully someone
on the list would know how to help me…

Here is the problem…
rt-test-dependencies --with-mysql --with-fastcgi is ok.
make install gives the following error:
cp -rp ./local/html/* //data/htdocs/base/rt3/local/html
cp: ./local/html/: A file or directory in the path name does not exist.
make: [local-install] Error 1 (ignored)
cp -rp ./local/po/ //data/htdocs/base/rt3/local/po
cp: ./local/po/*: A file or directory in the path name does not exist.
make: [local-install] Error 1 (ignored)

Those two errors are ignored because the directories don’t need to get
copied over. They only get copied if you’ve got a locally modified
source directory with pre-existing customizations.

cp -rp ./README //data/htdocs/base/rt3/share/doc

Make the libraries readable

make: *** [fixperms] Error 1

My guess there is that for some reason, you don’t have a user or group
that RT is trying to chmod something to.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Thanks,

hmmm, I had wondered why it was trying to copy directories that didn’t
exist. As for the chmod/perm issue, doesn’t rt by default use rt as the
group owner by default? or do I need to specify it during configure? I have
an rt group (and a user). According the the March 15 Draft doc’s it seemed
to indicate that by default RT will use rt as the group owner, with root
and bin as owners for bin/libs etc.

looking in the makefile does show it using the “correct” values (I would
assume) for user permissions…

This is the group that all of the installed files will be chgrp’ed to.

RTGROUP = rt

User which should own rt binaries.

BIN_OWNER = root

User that should own all of RT’s libraries, generally root.

LIBS_OWNER = root

Group that should own all of RT’s libraries, generally root.

LIBS_GROUP = bin

WEB_USER = www
WEB_GROUP = www

All these users/groups exist so what should be the problem? I am unfamiliar
with Makefile syntax so I’m not very usefull in troubleshooting it… I am
also using
Automake v1.5 and Make v3.79 from IBM’s Linux Toolbox RPM’s. Commenting
out the first line of the fixperms: section doesn’t help…Still get’s the
same error… (or just replacing it with chmod 0755
/data/htdocs/base/rt3)…

Ideas?

Jonathan Kaufman

Foot Locker Inc.
E-Mail: jkaufman@footlocker.com

                                            cc:      rt-users@lists.fsck.com                                                        
                    Jesse Vincent           Subject: Re: [rt-users] Problem installing rt3...help!                                  
                    <jesse@bestpract                                                                                                
                    ical.com>                                                                                                       
                    Sent by:                                                                                                        
                    rt-users-admin@l                                                                                                
                    ists.fsck.com                                                                                                   
                                                                                                                                    
                                                                                                                                    
                    04/01/2003 08:37                                                                                                
                    AM

Hello rt-users!

I have followed the development on rt3 quite closely for some time and I
figured I would give it a try now that it’s stable…
Unfortunately, I can’t get it installed at the moment, so hopefully
someone
on the list would know how to help me…

Here is the problem…
rt-test-dependencies --with-mysql --with-fastcgi is ok.
make install gives the following error:
cp -rp ./local/html/* //data/htdocs/base/rt3/local/html
cp: ./local/html/: A file or directory in the path name does not exist.
make: [local-install] Error 1 (ignored)
cp -rp ./local/po/ //data/htdocs/base/rt3/local/po
cp: ./local/po/*: A file or directory in the path name does not exist.
make: [local-install] Error 1 (ignored)

Those two errors are ignored because the directories don’t need to get
copied over. They only get copied if you’ve got a locally modified
source directory with pre-existing customizations.

cp -rp ./README //data/htdocs/base/rt3/share/doc

Make the libraries readable

make: *** [fixperms] Error 1

My guess there is that for some reason, you don’t have a user or group
that RT is trying to chmod something to.

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