Problem installing rt 3-0-2

Hi all,

 I have been trying to install rt3 for the last few days and have run 

into an issue. The configure,make install scripts run fine, when I run make
initialize-database the schema is created successfully as well as ACLs but
it fails to create the RT system user. I get the following error

schema sucessfully inserted
Now inserting database ACLs
Now inserting RT core system objects
unix passed to setlogsock, but path not available at
/opt/rt/perl/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
Checking for existing system user…not found. This appears to be a new
installation.
Creating system user…[Fri May 30 15:37:24 2003] [crit]: Couldn’t create
a Principal on new user create. Strange things are afoot at the circle K
(/opt/rt/rt3/lib/RT/User_Overlay.pm:464)

I looked at the file User_Overlay.pm but all I found was that the Create
wasn’t happening. I am not sure where to look to start diagnosing this
issue? I have rt2-0-15 working successfully on the same machine.

rt-3-0-2
solaris 2.8
Searchbuilder 0.80

TIA
John

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

What database?On Fri, May 30, 2003 at 08:44:46AM -0700, John Gedeon wrote:

Hi all,

I have been trying to install rt3 for the last few days and have run 

into an issue. The configure,make install scripts run fine, when I run make
initialize-database the schema is created successfully as well as ACLs but
it fails to create the RT system user. I get the following error

schema sucessfully inserted
Now inserting database ACLs
Now inserting RT core system objects
unix passed to setlogsock, but path not available at
/opt/rt/perl/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
Checking for existing system user…not found. This appears to be a new
installation.
Creating system user…[Fri May 30 15:37:24 2003] [crit]: Couldn’t create
a Principal on new user create. Strange things are afoot at the circle K
(/opt/rt/rt3/lib/RT/User_Overlay.pm:464)

I looked at the file User_Overlay.pm but all I found was that the Create
wasn’t happening. I am not sure where to look to start diagnosing this
issue? I have rt2-0-15 working successfully on the same machine.

rt-3-0-2
solaris 2.8
Searchbuilder 0.80

TIA
John


<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

At 10:05 AM 5/30/2003, Jesse Vincent wrote:

What database?

Oracle 8.1.7>On Fri, May 30, 2003 at 08:44:46AM -0700, John Gedeon wrote:

Hi all,

I have been trying to install rt3 for the last few days and have run

into an issue. The configure,make install scripts run fine, when I run
make
initialize-database the schema is created successfully as well as ACLs but
it fails to create the RT system user. I get the following error

schema sucessfully inserted
Now inserting database ACLs
Now inserting RT core system objects
unix passed to setlogsock, but path not available at
/opt/rt/perl/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
Checking for existing system user…not found. This appears to be a new
installation.
Creating system user…[Fri May 30 15:37:24 2003] [crit]: Couldn’t create
a Principal on new user create. Strange things are afoot at the circle K
(/opt/rt/rt3/lib/RT/User_Overlay.pm:464)

I looked at the file User_Overlay.pm but all I found was that the Create
wasn’t happening. I am not sure where to look to start diagnosing this
issue? I have rt2-0-15 working successfully on the same machine.

rt-3-0-2
solaris 2.8
Searchbuilder 0.80

TIA
John


<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


http://www.bestpractical.com/rt – Trouble Ticketing. Free.

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

Hi all,

I have been trying to install rt3 for the last few days and have run

into an issue. The configure,make install scripts run fine, when I run

At 10:05 AM 5/30/2003, Jesse Vincent wrote:

What database?

Oracle 8.1.7

Right. Oracle isn’t yet supported for ANY version of RT. There was a
beta-quality Oracle 8 port for RT2, that was known to have lots of
issues. Various folks hacked things up in different ways to help it limp
along.

Oracle 8 will never be supported for RT 3.

Oracle 9 support is coming along, but is currently a hobby project
for a volunteer. If you folks need Oracle 9 support, either contributing
development time to the port or underwriting the work will help make it
happen faster. Contact me off list if you’d be interested in either
avenue.

Best,
Jesse

http://www.bestpractical.com/rt – Trouble Ticketing. Free.