Problem: and email ticket creations

Dear All,

I have two issues.

  1. After upgrading to from 2.0.4 to 2.0.6, I get the following error when
    trying to create a ticket via email:

A message that you sent could not be delivered to one or more of its
recipients. The following address(es) failed:
generated |/opt/rt2/bin/rt-mailgate --queue us_systems --action

The following text was generated during the delivery attempt:

------ |/opt/rt2/bin/rt-mailgate --queue us_systems --action correspond

Use of uninitialized value in pattern match (m//) at
/opt/rt2/lib/RT/ line 36.

------ This is a copy of the message, including all the headers. ------

The ticket is created successfully, but the error message is annoying. I
have not seen anyone else with this problem. Do you know what the cause and
solution might be?

  1. Secondly, when I reply to a message that generated a ticket, the reply
    does not get added to the original ticket. Instead a new instance, and
    therefore a new ticket number, is opened. I think this may be some kind of
    configuration problem. Any ideas?

Thanks a lot for your help,

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